Quality Manager, Electronics Engineering Technologist

JENAN ARUL

*** ******** ***** *****: 416-***-****

Richmond Hill, ONT, L4E-0C1 Email: ********@*****.***

Q u al it y Assu r an ce M anag er / E l ect ro ni cs E ng in eer in g T ech no lo g is t

A seasoned professional that thrives in the fast paced electronics manufacturing field. Strong expertise in

installation, measurement, troubleshooting and maintaining the performance of electronic devices. Goal oriented

and dedicated to achieving superior results through prioritization and effective time management. Additional

working knowledge of Quality, Occupational, Environmental Health and Safety Management Systems with the

ability to design and implement these systems into any organization. A project manager that excels in a team

environment and leads the way to reach the desired goals.

Areas of Expertise

ISO 9001, 14001, OHSAS18001,

Six Sigma, Lean Manufacturing, 5S Excellent Soldering Skills

R2, EPRA– Internal Auditor

Circuit Board Assembly Schematic Reading

JHSC Functions and Audits

Project Management SharePoint Programming

Root Cause Analysis, DFMEA

Quality and Reliability Test Methods Microsoft Office Suite 2013

RF Testing and Troubleshooting

Professional Experience

June 2014 – PRESENT

SBE GLOBAL ELECTRONICS SERVICES AND LOGISTICS, MISSISSAUGA, ONTARIO

QUALITY M ANAGER

Bell authorized service center for In /Out of warranty repairs & refreshment of Smart Phones and Tablets.

OEM accredited service center for (Samsung, Blackberry, SONY, HTC, Motorola, LG, Huawei, Sonim, ZTE,

Nokia, DORO)

Data analysis, Corrective and Preventative Actions, Root cause to enhance TQM

Coordinate logistics activates of units sent in for repairs, achieve 1 day TAT, FIFO

Develop new policies and procedures for IS0 and Environmental Health and Safety Management System

implementation.

Enhance 5S to include safety and security checks.

Integral involvement in the New Product Introduction

Conduct regular internal audits to OEM, Carrier and 3rd party (B2X) requirements

Root cause analysis, CLCA fulfillment as needed by OEM, Carriers & Customers

December 2011 – JUNE 2014

PROM OBILITY, INC., RICHMOND HILL, ONTARIO

C ONTINUAL IMPROVEMENT C OORDINATOR

Successfully design and manage Microsoft SharePoint 365 for 150+ employees.

Design new documentation format for IS0 and Environmental Health and Safety Management System

implementation.

Coordinate production and parts planning on a daily basis to create a smooth workflow, based on lean

practices.

Start and maintain manufacturing lines for repair and refurbishing of smart phones, tablets, and televisions.

Research and employ new software and hardware repair techniques to keep current in the marketplace and

increase production.

Manage cost reduction and lean implementation proc esses to achieve production increases from 1000 phone

a month to 5000 a month.

Enhance 5S to include health and safety checks.

Revive JHSC with a result of zero health and safety incidents in Q4 2013 and Q1 2014.

Integral involvement in the New Product Introduction Process to reverse engineer BOM, design custom

software for data destruction, and software upgrade up to ten phones simultaneously on one PC.

Jenan Arul Resume, Page 2

June 2008 – DECEMBER 2 011

R ESE ARCH IN M OTION LTD., CAMBRIDGE, ONTARIO

R OOT CAUSE ANALYST

Developed test systems for reliability screening of mobile devices .

Recommended design changes to PCB's via the use of schematics with an outcome of less than 3% field

failures.

Utilized RF testers and compiled reports on RF protocols and research reports on upcoming technologies.

Collected findings into a document format and presented data to the Board of Directors which led to the

implementation of design changes for more robust smart phones.

Conducted environmental, functionality, and reliability tests.

W orked alongside design groups and project managers to complete proj ects on a rigorous schedule.

July 2004 – MAY 2008

PROM OBILITY, INC., MARKHAM, ONTARIO

PRODUCTION SUPERVISOR

Supervised and trained a team of 60 technicians on the repair and refurbish process, liquid damage

identification, and the cleaning of mobile devices.

Conducted employee quarterly reviews based on Key Performance Indicators.

Facilitated production planning and part sourcing communication with the service department.

Education & Certifications

Certificate in Project Management, University of Toronto, Ontario

Electronics Engineering Technician Diploma, Algonquin College, Ottawa, Ontario

Internal Auditor Certificate in ISO9001, ISO14001 & OHSAS 18001 from SAI Global 2014

First Aid & CPR Certification

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