Customer Service High School

Paul A. Ware

*** ***** ******* **** *****

Mesa, AZ 85210

Phone: 480-***-****

Cell: 480-***-****

E-Mail: **********@*****.***

Summary

I have worked customer service since high school. Its a field I very much enjoy. I'm a people person, that loves to assist others, and leave them feeling comfortable that they have talked to some one who truly helped them resolve their issue, and leave the customer confident that they talked to someone knowledgeable about their issue. I have had Magic training in customer service at ING, i also had a Series 7 license through the same company ING. Have worked for Wells Fargo credit department, Citigroup and Sprint PCS. All inbound calls and enjoy the call center atmosphere.

Highlights

40 to 50 wpm

Knowledgeable computer skills

Magic Training

Mid-career Customer service

Problem solver

Shift leader

Data entry

Clerical

Phone/ appointment setting

Experience

June 2014 to Current

Burger 21 Scottsdale, AZ

Expo/Cook

Current Job, fast casual restaurant. Fast paced, quick thinking job. At times I am a cook, when needed i am a expo, which makes sure all the food orders are correct with the correct toppings. Also I have to do inventory and stock all things needed to complete our work day.

August 2012 to May 2014

Aarons Atlanta, GA

Store representative/Delivery

Assist Walk-in customers with rent to own furniture for their homes, also included a little salesmanship on my end. Delivered furniture in timely professional matter. In some events had to retrieve furniture on delinquent accounts.

February 2010 to April 2011

Convergys Cincinnati, IA

Sprint PCS Customer Service

Assisted Sprint mobile phone users, and incoming customers. Set up accounts, for new customers, helped picked the correct phone for what customer needed. Took payments, sent out phones, and answered questions about Sprint service.

January 2007 to February 2009

Citigroup Des Moines, IA

Customer Service Rep.

I worked in Citigroups retail services . Assisted customers with their accounts ranging from, Macy's, The Home Depot, Sears, Shell and ExxonMobil. From complaints to taking payments, to assisting customers with questions that were of concern.

August 2002 to October 2003

Wells Fargo Des Moines, IA

Credit Department

Worked in credit department, approving and or denying loans, from auto loans to furniture credit lines, to personal credit lines. Incoming calls for customers looking for credit.

Education

2001 East High School Marshalltown, IA

High School Diploma General

2.8 GPA. Varsity Basketball Co-Captain. Member of M.A.D.D. Group. School News letter Member. Swimming Team. Second in Homecoming King Voting.

Marshalltown Community College Marshalltown, IA

Social Work

Got a Basketball Scholarship to attend Marshalltown, injuries and having to provide for my family cut my dreams of major college basketball short.

Cincinnati State Cincinnati, IA

Business

Attended Cincinnati State to complete my first year of my Associates Degree. Plan on completing my degree within the next five years. Also attain my real estate license.

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