Customer Service Technical Support

Jason L. Cote, MCSE

** ******* ****

Goffstown, NH 03045

Cell: 603-***-****

Email: ******@*****.***

Summary:

A seasoned IT Professional with over 15 years in the field. I have worked in all aspects of technology

integration in a business. I excel at leading a team to get tasks accomplished and advanced

troubleshooting and planning that goes with designing corporate technology structures. I enjoy

working to better efficiency and corporate growth through technology.

Applicable Skills:

•IT Project Management (Telecom/Network/Helpdesk) skills, especially in a healthcare environment

• VMWare Implementation – Server and Horizon View (VDI), Unidesk

• Strong foundation in TCP/IP design and implementation using Cisco, Novell, HP switching

technologies

• Microsoft OS background (Server/Workstation), Microsoft Licensing

• Microsoft Exchange 2010(and pre-2010); Microsoft SQL 2012, 2008, 2005; Microsoft Visual Basic

• Strong technical support and customer service skills, strong interpersonal skills

Awards/Achievements/Activities:

• Eagle Scout Award Recipient

• Microsoft Certified System Engineer (MCSE 2003)

• CompTIA Security+ Certified

• (2009-10) Treasurer and Member of Board of Directors, St. George Greek Orthodox Cathedral, NH

Work Experience:

Spindel Eye Associates Derry, NH May, 2012 – Present

IT Manager

• Completed conversion of 100% of servers in office to VMWare using EMC iSCSI SAN infrastructure

• Performed implementation of Horizon View/Unidesk infrastructure to replace 100% of workstations

• Assess and recommend technologies for better and more efficient operations

• Implement efficient IT Help Desk operations, including centralized network monitoring

• Developed framework for IT budgeting for appropriate planning

**NOTE: Between April 2013 and April 2014, I also held the responsibility and title of Practice

Administrator, running the day-to-day operations of the practice, including: overseeing approximately 50

employees, monitoring finances and overall patient experience. I was also concurrently responsible for

managing the IT infrastructure of the entire practice. I helped to drive the expansion of a satellite office

in Londonderry, NH.

Jason L. Cote, MCSE

18 Merrill Road

Goffstown, NH 03045

Cell: 603-***-****

Email: ******@*****.***

Seacoast Pathology/Aurora Diagnostics Exeter, NH January, 2011 – May, 2012

IT Manager

• Manage Regional IT Operations consisting of 5 multi-disciplinary Pathology Laboratories in MA, NY,

and NH

• Assess and recommend technologies for better and more efficient operations

• Provide technical support and assistance to laboratories across the Northeast Region

• Implement efficient IT Help Desk operations

Waterline Industries Corporation Seabrook, NH July, 2008 – January, 2011

Director, Information Technology

• Manage IT Operations for a $30mil construction company consisting of approximately 100

employees

• Project Management – Design and implement major infrastructure changes for the Company

• Provide complete technology management for 100+ employees including PCs, cell phones, security

• Work with vendors to obtain equipment, while helping to secure the Company’s “bottom line”

• Assess and plan for future technology and telecommunications needs for the Company

State of New Hampshire –Admin. Services (FDM) Concord, NH December, 2006 – July, 2008

Financial Data Specialist II

• Operate the GHRS and IFS Data Warehouse. Including: updates, verifying completeness, general

maintenance and customer support

• Maintain Crystal Enterprise 10 environment, planning update to Business Objects Enterprise XIr2

• Assist in building of Security for the new Lawson Financial systems.

• Maintain Administrative Services Server environment consisting of 14 servers (Win 2000, 2003)

State of New Hampshire –OIT Concord, NH December, 2005– December, 2006

Technical Support Specialist IV

• Prepare and install server builds for replacement of several State servers

• Special projects within OIT: such as inventory and asset tracking/management, CDAT Study for

server consolidation, patch management using BigFix

• Perform day-to-day support and troubleshooting for Application Servers

R.J. Cole Solutions, LLC. Manchester, NH October, 2004 – December, 2005

Field Service Technician

• Managed a small team of network engineers to install hardware, software, and networking for major

clients

• Managed over 60 accounts in a software implementation cycle from first contact to Go-Live

• Helped in maintaining a client/provider relationship

• Performed daily technical support tasks for both medical and dental customers using Novell and

Windows OS

Jason L. Cote, MCSE

18 Merrill Road

Goffstown, NH 03045

Cell: 603-***-****

Email: ******@*****.***

Work Experience (continued):

Omtool, Ltd. Salem, NH June, 2004 – October, 2004

Sr. Technical Support Engineer

• Provide technical assistance and application support to clients calling into the Omtool Help Desk

• Assisted clients with faxing and document routing in Windows based environments

A4 Health Systems Nashua, NH July, 2003 – June, 2004

IT Support Specialist

• Provide technical assistance and help desk services to clients calling into the IT Support Desk

• Assisted clients with medical billing system in DOS, Novell and Windows based environments,

including Cisco PIX firewall programming

• Helped to maintain and support A4 internal networks and systems

Nottingham School Nottingham, NH August, 2002 – July, 2003

Term. Technology Coordinator

• Teach approximately 480 Kindergarten through Eighth Grade students

• Developed plan to redesign the network, data, and backup infrastructure for the school

• Developed Technology operating budget for the 2003-2004 school year

St. Paul’s School Concord, NH March, 2001 – October, 2002

Network Specialist

• Provide daily System Administration for 900+ users and 24 Servers and Domain Controllers

• Planned and implemented network wide backup and disaster recovery procedures

• Planned, developed, and performed reconfiguration of IP Scheme for 1000+ network devices

Education:

Rochester Institute of Technology Rochester, NY

• B.S., Information Technology, Cum Laude (2000)

• Concentrations include: Networking, Telecommunications, Written Communications, Programming,

• Studies: Network Management, Network Design, Technology Transfer, Human/Computer Interface,

Data Communication, Intelligence Agents in Computing, Electronic Imaging, Programming

Contact this candidate