Customer Service Representative

Shawn T Jackson *** N Leclaire Chicago, IL *****

Email: acpg0q@r.postjobfree.com Phone: 773-***-**** Alt. 773-***-****

Objective

Seeking an entry-level position for general desktop and network related issues.

Certifications

CompTIA Strata IT Fundamentals

CompTIA A+ Certification

(MCITP) Microsoft Certified IT Professional - Windows 7 - Pending

Professional Skills

Sysprep of Local Machine and Network Configuration Remote Management and Remote Access

Install, Configure, and Troubleshoot Printers

Systems prep of Local Machine and Network Configuration

Windows Operating System Installations

Troubleshoot DNS and DNS Clients

Administer DNS and DNS Clients

Create Local and Domain Users and Groups

Implement Local and Domain Security Policies

Creating of Custom Counters and Performance Alerts

Use of NTFS, Shared, and Effective Permissions

Asset Management

Use of Performance Monitoring Tools

Backup and Resonation Procedures for Data Recovery

Use of Network Monitoring Tools

Install and Troubleshoot PC Components

Configure and Troubleshoot TCP/IP Connectivity

Education

Computer Systems Institute Chicago, IL

Networking Career Program 2015

Work History

Gareda Chicago, IL

Home Care Provider 09/2014 - Present

Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

Supports patients by providing housekeeping and laundry services; shopping for food and other household

requirements; preparing and serving meals and snacks; running errands.

Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or

unusual conditions.

Cook Dupage Transportation Chicago, IL

Medi Van Driver 01/2013 - 07/2014

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Built loyal clientele through friendly interactions and consistent appreciation.

Lushena Bks Inc. Bensenville, IL

Warehouse Clerk 11/2011 - 10/2012

Maintained high standards of customer service during high-volume, fast-paced operations.

Mastered point-of-service (POS) computer system for automated order taking.

Handled currency and credit transactions quickly and accurately.

Assisted management with inventory control and stock ordering.

Red Roof Inn Hoffman Estates, IL

Guest Service Representative 12/2007 - 09/2009

Maintained high standards of customer service during high-volume, fast-paced operations.

Communicated clearly and positively with coworkers and management.

Handled currency and credit transactions quickly and accurately.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

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