Customer Service Active Directory
Resume:
Raphael S. Niba, Jr.
Harrisburg, PA 17110
*******.****.**@*****.***
Targeting Computer and Networking Positions
ITT Technical Institute graduate offering a strong academic background in IT.
Quick to learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, and tools
Education
ITT Technical Institute – Harrisburg, PA,
A.S. in Computer Networking Systems 2011
Montgomery College- Silver Spring/Takoma Park
AA Marketing 2008
Work Experience
EXPERIENCE:
POS Implementation Specialist (Contractor)
Ahold USA (02-2014-Present)
Carlisle, PA
Duties:
* Investigation of problem reports that reach this group with the goal of resolving or redirecting them.
* Execute the type of rollout activities that are not performed in the Kyrus staging center. This includes the Sidefile Maintenance batches, IPSec Filter Rules, post Gold-Image personalization changes,
* Process Item Files to supplement or replace other resources that currently do this.
* Assist in the administration of User ID and passwords for corporate and field staff users.
* Investigation of problem reports that reach this group with the goal of resolving or redirecting them.
* Assist in the investigation and resolution of data-related issues such as product recalls, pricing issues, and User ID privileges.
* Conduct routine inquiries, in support of ACE deployment issues like Disk Drive Failures.
* Experience with installing, configuring and maintaining self-checkout POS systems.
* Performing IT needs for customers, experience with Servers, Desktops, Laptops, Printers, and POS Systems etc.
* Install, upgrade and maintain network hardware and software.
* Install upgrades and maintain server/desktop/laptop hardware and software.
* Troubleshoot, diagnose and resolve network/server/desktop/laptop issues.
* Proficient in installing, configuring, maintaining and troubleshooting IBM 4690 DOS OS.
* Creating and running configuration and maintenance scripts in DOS shell environments for IBM 4690 OS.
* Intermediate programming experience with PHP, Python, VB script and Windows Powershell.
* Significant experience with installing, configuring and maintaining Windows operating systems
* Installing, configuring, maintaining, and supporting Microsoft Server 2008 and 2012
* Microsoft Active Directory 2007 or newer administration experience.
* Extensive knowledge of Windows Server operating systems and Active Directory.
* Install, secure, maintain, troubleshoot, administer and upgrade Microsoft Windows Server operating systems with all required server roles on assigned servers.
* Assigning other users as administrators and assigning user permissions
* Effectively configuring and support Office 365
* Creating, editing and deleting external contacts
* Creating, viewing, editing and deleting distribution groups
* Creating, using, editing and deleting shared mailboxes
* Work on miscellaneous change requests, work requests, service requests, and projects as assigned.
IT Tech (Contractor)
Medial Penn IT Solutions (01-2010-Present)
Harrisburg, PA
Duties:
* Installing, configuring, maintaining, and supporting Microsoft Server 2008 and 2012
* Microsoft Active Directory 2007 or newer administration experience.
* Extensive knowledge of Windows Server operating systems and Active Directory.
* Managing and configuring group policies
* Install, secure, maintain, troubleshoot, administer and upgrade Microsoft Windows Server operating systems with all required server roles on assigned servers.
* Install, secure, maintain, troubleshoot, administer, manage users and upgrade Microsoft Active Directory.
* Install, secure, maintain, troubleshoot, administer, manage users and upgrade Microsoft Exchange including Exchange mail stores.
* Install, secure, maintain, troubleshoot, administer, manage users and upgrade other enterprise applications and systems as assigned.
* Participate in developing and maintaining backup and recovery procedures and processes.
* Maintain a Change Management log for changes made in the production environment.
* Assist other System Administrators as needed.
* Resolve Help Desk tickets as assigned.
* Cisco network switches and firewalls configuration
* Deploying desktop/laptop software using Microsoft Deployment Toolkit (MDT)
* Administer permissions and implement site structure changes in SharePoint
* Troubleshoot user problems related to network connectivity, both in the office and from remote locations (such as Internet, WAN and VPN).
* Supporting Windows server and clients in a networked and virtualized environment.
* Experience in NCR hardware and software rollouts and deployments.
* Performed numerous NCR Hardware and Software deployments for Starbucks, Walmart, Giant, Home Depot, Lowes etc.
* Performing IT needs for customers, experience with Servers, Desktops, Laptops, Printers, and POS Systems etc.
* Supporting networked devices.
* Troubleshooting and fixing PC and office hardware.
* Troubleshooting and supporting MS Office applications.
* Effective with supporting Windows 7 and 8 clients in a Windows domain
* Strong knowledge of FC/ iSCSI protocols.
* Excellent troubleshooting skills
* Adding, editing, deleting and restoring users
* Assigning other users as administrators and assigning user permissions
* Effectively configuring and support Office 365
* Creating, editing and deleting external contacts
* Creating, viewing, editing and deleting distribution groups
* Creating, using, editing and deleting shared mailboxes
* Work on miscellaneous change requests, work requests, service requests, and projects as assigned.
IT Field Tech(Contractor)
Field Solutions (03-2009-Present)
Austin, TX
Duties:
* Performing IT needs for customers, experience with Servers, Desktops, Laptops, Printers, POS Systems etc.
* Install, troubleshoot and maitained POS sytems.
* Perfomed multiple POS Refresh projects for NCR. These projects included Refresh Projects for Walmart, Home Depot, Lowes, Bed Bath and Beyond, Stapeles, CVS, Rite Aid etc
* Worked Contracts with companies like Dell, Hp, NCR, TechForce, Catalina, Gaint, Weis Market..etc
* PC and Printers Deployments for Dell, HP, Lexmark, Xerox.
* Deployments for Federal,State, Departments and Agencies
* Install, upgrade and maintain network hardware and software.
* Install, upgrades and maintain server/desktop/laptop hardware and software.
* Troubleshoot, diagnose and resolve network/server/desktop/laptop issues.
* Microsoft, Dell, Hp Certified
* Significant experience with installing, configuring and maintaining Windows operating systems
* Understanding of basic and advanced networking concepts and protocols (IP addressing/subnet masks, DHCP, DNS, NTP, etc.) and network diagnostic tools.
Order Selector
ES3 LLC (06-201*-**-****)
York, PA
Duties:
* Operate Pallet Jack
* Pick orders
Order selector
Supervalu (08/2008-04/2009)
Harrisburg, PA 17110
Duties:
* Operated Pallet Jack
* Picked orders
General Laborer/Office Worker
Adecco Temps (11/2007-07/2008)
Harrisburg, Pa 17110
Duties:
* Provided customer service
* Performed general office duties
* Operated forklifts
Recruiter/Insurance Representative
Aflac INS (01/2007 – 09/2007
Greenbelt, MD 20783
Duties:
* Cold calling consumers and presenting product to them (customer service/sales)
* Recruiting employees
* Performing product presentations
Technology Summary
Systems:
UNIX/LINUX, Windows 9X/NT/2000/XP/2K3/2K8, CISCO routers, POS Systems, IBM Terminals, Networking, Security,
Software:
MS Project, MS Visio, MS Office, MS Cluster Services, MS Exchange, MS Lync, Raptor flowcharting software, Python, Most Anti-Virus Software, Data Recovery Software, IMB 4960, Remedy, Hummingbird, Secure CRT, MS Office 365, VMware, MS hyper V
IT Skills
* Operating Systems
* Introductory Computer Programming
* Scripting
* Cisco Router technology
* A+ Certification course
* Database
* LINUX Operating System and Administration
* Security
* Printers and Fax
* POS Systems
* Anti-Virus and Malware Removal
* Data Recovery
Languages
* English
* French
References Available Upon Request
Contact this candidate