Front Desk Receptionist
Resume:
Dilia I Coca
Brooklyn NY ***21
Highly motivated professional individual with over 8 years of costumer relation experience while handling confidential information and providing assistance in English and Spanish.
Qualifications:
< Fluent in Spanish and English with the ability to translate as well as spoken and written
< Possess aptitude to prioritize and remain focused within the essence of an issue
< Aptness to quickly learn under pressure
< Strong time management skills adhering lines of policy and meeting deadlines
New York Psychotherapy and Counseling Center
Brooklyn, New York 11208
02/13 - present
Clerical
< Efficiently multitask organize, file and prepare patient treatment charts
< Answered, logged and processed calls requests questions and concerns
< Utilize company's database to solve any patient issue
< Call and remind patients the night before of their upcoming appointment
< update patient information and schedule and reschedule appointments
Dynamic Medical Imaging
Flushing, New York 11378
09/11- 10/12
Front desk receptionist
< Input information, answered heavy call volume, faxed, photocopied, scanned and mailed information to patients
< Verified insurance coverage and remaining balances not covered under policies when applicable
< Correctly coded and billed medical claims for various hospital and nursing facilities
< worked in a fast paced environment where I resolved at least 200 inquiries per week
Wise Medicine PC
Kew Gardens, New York 11415
03/11-08/11
Front Desk Receptionist
< Supervised front desk receptionist and office personnel
< Educated staff and patients on their functions regarding patient scheduling and care
< Assisted doctors with special projects as well as translation from English to Spanish
Certificates:
06/06 Certificate in mediation
04/10 Certificate of security in training
Diploma
06/08 E.B.C Highschool for Public Service
New York City College of Technology
Expected 05/16 Associates in Human Services
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