Customer Service Manager
Resume:
Serge Chevalier
Tél. : 450-***-****
Terrebonne (Québec) **************@*******.***
J6V 1C9
WORK EXPERIENCE
October 2013 to FD JUL
January 2015 Designer Analyst /Representative
Analysis and design filing system / storage and
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warehousing
Needs analysis in document scanning services.
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Analysis and sale of products for library system.
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August 2000 to Intelec Marketing
October 2013 Ergonomic Office Product Representative
Representative for ergonomic office
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Training for Resellers
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Customer Service
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Transport supervision
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Purchasing
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Sept. 1999 to Bureau Expert, Laval
June 2000 Manager
Staff training and supervision
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Inventory control
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Sales and physical supervision
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Contact person for P.O.S.
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August 1998 to Joseph Walsh Inc, Montréal
Sept. 1999 Planning and design analyst
Layout design
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Supervision of the showroom
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Customer service
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June 1997 to Lasertek, ville St Laurent
August 1998 Account manager
Recruiting new customers
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Follow up with existing customers
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Development of individual service agreements with customers
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Link between technical service and customers
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May 1994 to Novexco, Laval
Oct. 1996 Manager Buro Dépôt (Dec1994 to Oct. 1996)
Development of the branch
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Purchasing
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Staff supervision and training
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Preparation of advertising
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Pricing
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Monitoring and improving customer service
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Excelsior representative(May 1994 to Dec. 1994)
Recruiting new customers
Follow up with existing customers
Supervision of various agreements and bids with
customers
Monitoring the financial situation in collaboration with
the credit department
August 1980 to Pilon, Office Supplies, Ville St Laurent
May 1994 Manager (August 1986 to May 1994)
Training and supervision of staff
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Verification of the inventory
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Business Development
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Contact person for P.O.S.
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Implementation of the management system and in store POS
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In store salesman (June 1981 to Jul. 1986)
Supervision of office equipment
department
Customer service
Part time salesman (August 1980 à June 1981)
Customer service
Departments layout in Mount Royal and Complexe Desjardins
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branches
Sept 1975 to CÉGEP du Vieux Montréal
May 1980 Lighting and sound technician (part time)
(January 1977 May 1980)
Management of the theatre
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Auxiliary clerk part time (Sept 1975 to Déc.1979)
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Clerk financial service
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Student residence Service
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Student Card service
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June 1975 to City of Montréal
Sept. 1980 Auxiliary Clerk, summer work
General Office work
ACADEMIC FORMATION
1987 Certificate in Business Management
École des HEC
BA in Geography
1981
Département de géographie
Université de Montréal
D.E.C.
Human Science
CEGEP du Vieux Montréal
D.E.S.
Polyvalente Pierre Dupuy, Montréal
École secondaire Lionel Groulx, Montréal
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