Customer Service Management

Premila Rajendran

* ****** *****, ******** ******* L6P 3T6

Tel: 905-***-**** or 647-***-**** *******.*********@*******.***

SUMMARY OF SKILLS

. Fifteen years of experience with banking procedures, data entry and

processing of payments

. Advanced Ms Excel (Macro, Pivot Table, Lookup, etc) Ms Access, Power

Point and Visio

. Proficient in SAP, Retail Links and AMPS

. Data entry speed 8000 keystrokes per hour

. Proven leadership qualities and strong sense of commitment with the "Can

Do" Attitude

. Shown solid time management skills in meeting tight deadlines even

under demanding situations

. Ability to perform independently with minimal supervision as well as an

active team member

EDUCATION

. Business and Administration (The College of Higher Studies)

. Business and Administration (The Toronto Catholic District School Board)

. Pursuing Certified Supply Chain Professional (CSCP) from APICS

. Awards for Distinction for job excellence (C.I.B.C.2008)

. On the Spot Awards (C.I.B.C 2007)

EMPLOYMENT HISTORY

Linde Canada Inc, Mississauga Ontario Nov 2014 -March 2015

Lead Buyer - Hard Goods

. Review and understand requisition requirements, process purchase orders

as per procedures

. Obtain information about products and services like prices, availability

and delivery schedules from vendors, with experience creating reports,

Macros and Pivot Table

. Complete RGA requests and purchase orders and identify suppliers and

development plans

. Process requests for new suppliers and lead the expediting of urgent/rush

orders

. Ensure that all suppliers are quoting the correct prices to identify cost

saving opportunities

. Work with demand analyst on SAP material set-ups and changing for

purchasing products

. Providing excellent customer service to all parties for processing

orders, handling customer complaints etc

Mondelez Canada Inc, Mississauga Ontario Jun 2012 to Apr 2014

Customer Supply Chain Specialist

. Completed understanding of order processing using SAP

. Reconciled issues and maximizing data availability (SAP, customer

systems) to make recommendations that will benefit both our internal &

external customer including managing customer orders from order

development to delivery

. Created and processing orders as required including the management of all

active, discontinued and new products.

. Understand order management system, warehouse and transportation

management system for accurate order processing ability

. Interact with customer business team members, providing lead knowledge as

it relates to order management and delivery requirements

. Performed and completed return authorizations and making adjustments

for returned items

. Improving EDI efficiencies for ordering and effective invoicing

T.D. Canada Trust-Mississauga Ontario Oct 2011 to May 2012

Ledgers Officer

. Reviewed the quarterly reports, duplicate SIN, verify profiles and

combine on customer link and investigate...

. Maintained issues where to ensure a high level of service. Ensure all

information on outgoing requests is correct and complete

. Fixed unconfirmed account reports on customer link.

. Entry on G/L credit/debit accounts

. Entered information in data base, answering branches requests, and

solving problems with account

Enterprise Solutions Canada Post, Mississauga Ontario Sep 2008

to Jul 2011

Data Entry Operator

. Effectively deal with tracking return mail for several companies

including Bell, Express Vu, Capital One, Fido Ford etc.

. Provide administrative services for management of mail such as

sorting, opening and organizing mail

. Accurately revised and processed highly confidential information

using Citrix including names and bank account information

. Efficiently typed in reference numbers for items that failed to

reach their destinations

. Projects include: analyzing cheques that failed to reach Life

photography and reviewing and entering the missing identification

numbers

Bank of Tokyo (Mitsubishi) Royal Bank Plaza, Toronto Ontario Apr 2008

to Sep 2008

Processing Clerk

. Analyzed the term deposits and processing the new deposits

. Input to SMILE system under money market for each transaction

. Verified all information is keyed accurately and in a timely manner

. Checked details on the transaction, calculation, terms and rates

T.D. Canada Trust (RSP Dept), Mississauga Ontario Mar 2005 to

Mar 2008

Processing officer

. Prepared T2033 information on tracking system sorting TSF -in and TSF-

Out

. Validated all details on T2033, process and accurately

. Issued all drafts for T2033 settlements to other financial

institutions

. Updated and completed all T2033 on tracking system

. Filling, faxing and photo copying

C.I.B.C Intria Items Inc, Mississauga Sep 1990

to Feb 2005

Cheque Processing Officer

. Utilized D.P. 500 image processor to capture payment stubs and cheques

for different customers

. Power encoding and submission of cheques, along with the bundle

listings to balancing officer for clearing

. Data capture, OCR/ICR and validated amounts, dates and client account

numbers

. Managing daily work flow of incoming postdated cheques, providing

file preps and daily review and balancing

. Balanced postdated cheques and responsible for encoding, balancing,

tracing and microfilm post-dates

. Processing the cash and cheques from the client transaction and other

account duties as required

Contact this candidate