Project Management

Valli Ramani MBA, PMP

( 1-416-***-**** Email:

***********@*****.***

PROFESSIONAL PROFILE

Successful project management professional with expertise in the

Banking/Financial and IT industry.

Good knowledge of Infrastructure Project Management.

Skilled communicator often involved in coordination with large groups of

varying skills across geographies.

Hands on experience working with MS Project tools, Excel, Word and Power

Point

Certifications

Project Management Professional (PMP), Certified through Project Management

Institute (PMI)

Tools

MS Office: Word, Excel, PowerPoint

MS Project

MS Outlook & Lotus Notes

SharePoint

Windows 95/98/2000/XP

Education

Masters in Business Administration

Bachelors of Science in Computer Science

PROFESSIONAL EXPERIENCE

ACE SYSTEMS Pvt Ltd.

Sep 2014 - till date

Project Coordinator - Off shore

< Project coordination of process re-engineering and documentation for a

large telecom service provider based out of Saudi Arabia

< Prepare and maintain project documents and artifacts like project

management plan, RAID logs, project communications, program level issues

& risks tracking and other project administration

< Prepare progress reports and issues progress schedules to clients

< Manage agendas, minutes of status meeting and chair meetings where

necessary

< Inform stake holders on project status and progress and all relevant

information on project activities

< Coordinate and track all Vendor Request For Proposals ("RFPs")

Myron Inc.

May 2012 - till date

CRM Coordinator

< Prepare/maintain campaign documents, contact information/distribution

list

< Manage project e-mail inquiries and client requests and to ensure the

requests are promptly replied to, coordinated, and delivered

< Prepare and organize information provided by clients to be inputted into

project records

< Ensure all lead generation activities are tracked on the database

< Manage agendas, document preparation, minutes of status meeting and chair

meetings where necessary

< Inform stake holders on campaign status/progress and all relevant

information on daily project activities

< Follow-up on action items and track them to closure

< Maintain relationships with prospects, gathering key information to

assist in the sales process

iNautix (Bank of Newyork Mellon group) Mar

2010 - Jun 2011

Senior Project Control Officer

< Provided support to the Program Manager by performing project

coordination and control functions including, but not limited to: project

status reports, financial reporting, project communications, program

level issues & risks tracking and other project administration

< Maintained the central repository for project documentation and

deliverables

< Managed logs to track action items/risks/issues/decisions

< Participated in the creation of project documentation drafts and updates

< Scheduled and coordinated project meetings and resources for

internal/external meetings/conferences

Prepare agendas, documents, presentation materials and meeting minutes

< Monitored vendor invoices and cost related to project activities

< Developed, managed and controlled schedules by updating and making

mitigation decisions and escalating as appropriate to the Project

Manager.

< Managed correspondence, confidential information and escalated issues

where appropriate

< Liaised and followed-up with vendors on project documentation, project

timelines and issues/concerns

< Tracked project progress and communicated project status via status

reports to project team/management

< Managed and oversaw the project change request/control process

< Assisted the project team throughout the PMLC and SDLC processes

< Liaised with cross-functional release teams/stakeholders/business

client/working committees

Polaris Software lab

Dec 2006 - Feb 2010

Project Control Officer

< Coordinated the deployment of various core banking applications to end

users

< Managed project schedule, issues/risk log, and project meeting calendar

for IT projects

< Managed the consolidation of status reports and maintain project document

repository

< Managed weekly/monthly generation of project status reports for project

team, sponsors and executives

< Communicated project status/progress to project team and internal

business client

< Managed Key Performance Index (KPIs) and project metrics for project

excellence

< Monitored projects for quality control and Project Management Life Cycle

(PMLC) compliance

< Assisted with budget administration, reconciliation and project cost

tracking and maintenance

< Managed agendas, document preparation, minutes of status meeting and

chair meetings where necessary

< Liaised and followed-up with vendors on project documentation, PCRs,

project schedule and issues/concerns

< Assisted with development/maintenance of Project Management processes

within the process context

< Assisted in tailoring project charter and project plan documentations

< Managed and controlled Project Change Requests (PCR), including

maintenance of PCR log and number control, follow-up, consolidation of

responses and distribution to all relevant parties involved

< Scheduled project meetings and resources for internal/external

meetings/conferences

< Prepared and consolidated presentation material for project initiatives,

deliverables and milestones

< Informed team members on project status/progress and all relevant

information on daily project activities

< Managed correspondence, confidential information and escalated issues

where appropriate

< Participated and documented lessons learned. Used project management

software/templates to prepare documentation, ensure signoffs are

completed, tracked and monitored information and maintained databases

Standard Chartered Bank

Mar 2005 - Nov 2006

Team leader - Credit Cards

< Handle high sensitive customers (Platinum and Gold), engage business and

related departments, initiate conferences with key parties involved in

the bank to quickly resolve issues

< Responsible for the overall team achievement of monthly target and

performance (handled a team of 13 phone banking officers)

< Initiate post mortem meetings and prepare reports for all high impact

transactions, identify the root cause of the issue and address it by

raising action points to concerned parties

Place investigations on disputed transactions

< Represent sensitive incidents in review meetings, handle escalations and

irate customers and resolve escalated issues

Analyze causes of end user satisfaction & dissatisfaction and provide

feedback to team members

Maintain MIS reports on queries received at the help desk

Provide trend analysis of transactions to determine problem emergence

Call forecast and Capacity planning

Maintain Service Level Agreement and Queue Management

Contact this candidate