Warehouse Supervisor

R E N A T A M A J O R

*** * ******* **** **. Toronto, ON M9N 3W5 Tel: 647-***-**** Email: ******.*.*****@*****.***

P R O F I L E

A self motivated cross functional Supervisor with in depth experience within Operations. Strategic thinker, solid analytical

and problem solving skills, committed to customer service and operational excellence.

Key Skills:

Detail oriented and deadline focused

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Able to communicate with a diverse group of clients and all levels of management

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Leads by example and effectively optimizes productivity in order to meet KPIs

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Able to work effectively in very demanding and faced paced environments

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E M P L O Y M E N T H I S T O R Y

NATIONAL LOGISTICS SERVICES 3PL

2013 PRESENT

WAREHOUSE SUPERVISOR

Effectively managing a work force of 25+ employees by ensuring the set up of work assignments and scheduling

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manpower based on volume and operational needs within the processing department.

Setting up of new Under Armour account by implementing operational KPIs, integrating WMS and resolving issues in a

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very time sensitive environment.

Training, directing, mentoring and coaching of employees both full time and agency.

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Ensuring compliance to the execution of SOPs.

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Servicing apparel customers, both stores and e commerce, such as Under Armour, Club Monaco and Ralph Lauren by

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ensuring all orders are picked and packed complete for shipping in order to meet SLAs of 99% on time delivery.

Provide value added services such ticketing, hanging, and shipping requirements ensuring 100% compliance with

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customer’s specifications.

SOBEYS RSC VAUGHAN

2010 2013

WAREHOUSE SUPERVISOR

Managed a work force of 25+ employees in order to consistently achieve productivity targets.

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Delivered the daily set up of work assignments to employees based on volume and operational needs.

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Effectively managed both inbound and outbound operations of the distribution centre.

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Provided continuous leadership, guidance and assistance to all employees and promoted team work.

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Actively coordinated the overall operation of the night shift with the various operational teams to maximize operational

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effectiveness and efficiency, as well as, ensure the best possible customer service.

Appointed as Health & Safety Committee member ensured adherence to all H & S rules and regulations.

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CUSTOMER SERVICE COMPLIANCE/INVENTORY CONTROL TEAM LEAD 2009 2010

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Addressed and resolved all vendor compliance and operational issues in order to provide the best cost and time effective

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solution.

Provided resolution to all claims pertaining to POD’s requested by external vendors and carriers.

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Designated as main point of contact for all external and internal customers in providing information to all inquiries

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fostering strong customer relationships.

Responsible for inventory control, adhering to FIFO, and validating warehouse inventory levels.

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PUROLATOR COURIER LTD. 1999 2009

QUALITY ASSURANCE SUPERVISOR (2001 2009)

Managed a team of Billing Control Representatives through training and assigning workload.

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Provided ongoing training to operations, sales and customers to address and resolve issues and ensured continuous

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improvement.

Assisted in the reduction of customer generated credits by analyzing shipment trends and educating customers to better

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understand their shipment requirements and needs.

Developed and implemented work processes, work instructions and document flow for ISO.

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Conducted freight audits requested by internal/external customers to identify issues pertaining to shipping, service and

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reweigh up grades with factual revenue of approximately $120,000 on a year to year basis.

Provided resolutions to 90% of freight audits through effective communication, onsite training, and continuous follow

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up and feedback.

Addressed, resolved and identified root causes for revenue loss through audits, as well as, participating in strategic

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projects, such as the “100% Billing Project, Invalid Pin Prefix Project, Back Billing Project’, and ‘TSS (Tracking of

Special Services)”.

Participated in the “City Bulk Project” that entailed the freight utilization of all trailer picks ups from the Ontario Hub

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as well as couriers. Compiled final report that was submitted to senior management.

CONTROL ROOM / YARD COORDINATOR (1999 2001)

• Tracked and recorded all inbound/outbound loaded trailers in nightly Hub report to ensure 100% induction.

Responsible for overall operation of assets, ensuring that all freight was sorted and processed.

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Created all outbound shipping documentation to regulatory compliance and security.

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Implemented quality controls and procedures to ensure all freight met 100% clear times.

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EDUCATION AND PROFESSIONAL DEVELOPMENT

CITT Working towards CCLP Designation Present

NLS Walkie, Raymond Reach & Cherry Picker Certification 2014

Sobeys Team Leader Training Certificate 2012

CPR First Aid Certificate 2011

Dock Stocker (Counterbalance) Certificate 2009

Purolator ISO 9001:2000 Internal Quality Auditor Certificate 2000

Humber College Courses: 2008

Quality Concepts Internal Quality Auditing Quality Auditing Basic Statistics & SPC

George Brown College Human Resources Management Certificate 1998

The Canadian School of Private Investigation: 1996

Court Agent / Legal Assistant Diploma Private Investigation Diploma

Microsoft Office SAP Kronos Navigator WMS Witron WMS Manhattan PKMS

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