Customer Service Manager

James White

Mailroom Intern

Detroit, MI

************@*****.*** - 313-***-****

WORK EXPERIENCE

Mailroom Intern

Quicken Loans - Detroit, MI - January 2015 to March 2015

Sorted mail, delivered mail to other constitutes, e-mailed clients and tracked packages

• Found new ways to improve mailroom efficiency

Shift Manager

McDonald's Restaurant - Detroit, MI - August 2012 to September 2014

Provided exceptional customer service

• Attended to customer needs to ensure customer satisfaction

• Maintained clean and organized work area

• Calculated labor and sales projections

• Developed crew and manager schedules

• Worked with team members to ensure that the operation ran efficiently

Order Fulfillment / Inventory Associate

McDonald's Restaurant - Livonia, MI - December 2013 to July 2014

Picked orders from the sales floor and shipped them to their destination

• Stocked shelves and organized the back room

• Assisted customers throughout the store

Commissioner Intern

Wayne County Commission - Detroit, MI - July 2011 to June 2012

Data entry - input mailing information, mail merged information, and created labels

• Prepared letters, spreadsheets, and presentations

• Answered the telephone and routed callers to the appropriate division

EDUCATION

Wayne State University

ADDITIONAL INFORMATION

Qualifications:

• Exceptional customer service skills

• Fast learner

• Proficient w/MS Office

• Leadership skills

• Team player

• Positive attitude

• Dependable

• Efficient

• Adaptable

Contact this candidate