Customer Service Technician
Resume:
Jorge M. Mirabueno
( #*** *Flr.Amazon Tower, Manila River City Residences, Delas Alas Street
Cor. Carreon Street, Sta. Ana, Manila, Philippines
( **************@*****.***
EDUCATIONAL BACKGROUND
Tertiary Level Diploma in Computer and Electronics Technology
STI College - Taft
March 2011
Secondary Level Fermin La Rosa High School
March 2000
Primary Level Col.P.Pasia Elem. School
March 1996
SEMINARS AND TRAININGS ATTENDED
August 2009 Adobe Photoshop
STI College
January 2010 15th STI Youth Convention
SMX, Pasay City
January 2011 16th STI Youth Convention
SMX, Pasay City
February 2011 Career Talk
STI College
March 2011 Proxy Server
STI College
April 2011 Computer Hardware Servicing NCII
Interface Computer College
WORK EXPERIENCES
. SM Shoe Mart
Customer Service
August 2003 - December 2003
Harrison Plaza, Manila
The customer service representative must handle in accordance with the
company's guidelines and policies. Sometimes, the representatives may
attempt to solve the problems or at least propose some solutions. Some
representatives may also be authorized to send customers their
replacement products or reverse erroneous fees. Others may function
like gatekeepers, getting information on the problem and passing it
along to someone else to solve. Customer service representatives must
make sure first that the complaints made are valid and must do
whatever they can--within the bounds of their authority.
. Intel Lameco Enterprises
Marketing Assistant April 2004 - July
2004
Taft, Manila
My work role as a marketing assistant is to assist and perform duties
for the marketing manager. This includes researching for new markets,
performing general clerical duties, coordination of meetings, marketing
groups in order to facilitate function and determining new markets.
Assistants also endorse contractors' adverts and supervise the market's
response to the company's products.
. Rustan Commercial
Fragrance Consultant
November 2004- December 2004
Rustan Makati
Fragrance Consultant perform many tasks. They are responsible for
knowing all aspects of each perfume to answer customer questions. This can
be challenging, since perfumes contain complex blends, so reading product
information and promotional materials from the manufacturers is essential.
Fragrance consultant can also be responsible for processing financial
transactions, doing inventory, cleaning the sales area and pricing
merchandise.
. STI College Taft
Computer Technician/ Operator
October 2010- March 2011
Taft Avenue, Manila
Typically work in support positions, taking care of users' computer
problems. I work anywhere from the backroom of a large corporation to the
front help lines for computer manufacturers and software companies. One of
my primary duties however, is to keep up with changes that affect your
company's IT systems. I'll be involved in everything from installing new
systems to troubleshooting and repairing existing networks. A big part of
my job is to install new hardware and software. In addition to working for
an IT department in one company under the supervision of the network
administrator, I also could find work with a sub-contractor who installs
and troubleshoots network systems for small businesses. Computer techs also
work independently, since many small business owners and individuals need
assistance installing and setting up new computer systems.
. World Class Persian Kabab
Waiter September 2011 - March
2012
Pantranco, Quezon Ave., Quezon City
Waiter is going above and beyond, anticipating guest needs, making
the guests feel welcome, being friendly and attentive, basically treating
the guest as if they were in your own home. Service is just the bare
minimum, taking orders, bringing drinks, and clearing plates. Service is
part of my job, but that is only one part of what brings a guest into the
restaurant.
. World Class Persian Kabab
Supervisor April 2012 - September
2013
Pantranco, Quezon Ave., Quezon City
To deliver high quality food & beverages to customers, assisting to
ensure that the overall business achieves its ultimate potential in that of
sales and profitability through creating an environment for customers which
is stylish, contemporary, offering high quality "modern" food & beverages
with style.
V To be fully conversant with monthly/ daily sales performance and
assist the Manager to ensure maximum results for the business is
achieved
V To work alongside the Head Chef and Kitchen Brigade ensuring that
standards of both food service and production are consistently high
and that the agreed standards are maintained, regularly tested and
reviewed
V In your capacity as a supervisor you will be required to take a hands
on role with the service delivery of breakfast/ lunch shifts within
the Restaurant and Bar concept
V Maximise productivity of labour resources
V Ensure the department is prepared and organised to meet all business
requirements, with particular attention to food & beverage stock
controls
V Ensure all company and cash handling procedures are adhered to at all
times and any discrepancies identified are fully investigated with
appropriate action taken
V To assist with the responsibility to ensure all beverage related stock
items, products are purchased in accordance with the business levels
and that only agreed suppliers are utilised
Freelance Technician
Manila, Philippines June 2010- Present
V Maintaining desktop PC computing environment including hardware,
software and peripherals.
V Performing hardware and software installations and providing high-
level customer care, training and technical support to end-users.
V Upgrading PC hardware and software at different locations during
various short term consulting assignments.
V Technical Support and troubleshooting PC and laptops.
V Replacing failing or malfunctioning PC components.
V Working with clients to identify computer security needs and educating
clients on the proper ways to ensure the security and efficiency of
their computer equipment.
SKILLS AND CHARACTERISTICS
Proficient in English and Filipino language - Tagalog, Interested in
singing, dancing, reading English novels, playing basketball
Knowledgeable in Math, internet, documentations, Basic knowledge in Visual
Basic programming, and Knoppix Linux Operating System, Windows 98, windows
2000, Windows XP, Windows 7, Windows Vista, Microsoft Office 2007, and
Microsoft Office 2010.
Contact this candidate