Service Technician
Resume:
Tumenjargal Bud
Calgary, Alberta, T2X0H7
*****.***@*****.***
Qualifications
. CCNA (CSCO12122737) - March 2012
. CompTia A+ (COMP001020401312) - May 2012
. Network Technician Certificate SAIT -June 2012
. Over 12 years of experience in IT Support.
. Ability to work independently or as an integral part of a team to
achieve objectives and goals
Work Experience
Soroc Technology Management 2014/10-
present
Calgary, Alberta
Title: Field service technician
Key Responsibilities:
. Provide service and customer support during field visits or
dispatches
. Produce timely and detailed service reports
. Operate vehicle in safely manner and build positive
relationships with customers
Computer Upgrading Specialists LTD
2012/07-2014/10
Calgary, Alberta
Title: Service Technician -Win 7 Deployment technician
Alberta Health Services Project (Metafore)
Windows 7 Rollout Project (Tervita
Corporation)
Windows 7 Project (Cenovus Energy )
Key Responsibilities:
. Image new computers, build computers
. Perform the installation of new PCs / laptops
. Replace hardware at multiple business sites
. Execute automated deployment activities
. Updating inventory list as hardware is deployed and retrieved
. Make updates to deployment tracking tool
. Providing status reports to team lead
. Provides supplemental support on newly deployed desktop solution
. Identify and troubleshoot desktop migration related issues
. Enter updates to Customer's Service Management System (i.e.,
Service-now)
Title: IT Deskside support analyst - Tervita Corporation
Key Responsibilities:
. Troubleshooting permission, migration and profile issues
. Installed, PC hardware, laptops, Network printers and users
network drives as per requirement
. Identified problem and forwarded it to appropriate area of
responsibility.
. Coordinated, monitored and handled all Service Desk open
incident tickets and ensure issues are closed within the
required service levels.
. Provided telephone and in-person, remote support to all end
users.
. Documented hardware, software, and network related technical
issues.
. Tasked with training new hires on intern
. Break/fix
CompuCom company 2012/08-
present
Calgary Alberta
Title: IT moves team / Contracted out to Cenovus, Encana,
Metafore, Chevron, AER, Exxon Mobile/
Key Responsibilities:
. Using worksheet, located units, verified settings, dismantled,
tagged and packaged pc's, printers and accessories.
. At new location, reconfirm location to units, reassemble,
confirm connectivity to network and peripherals
Bit By Bit Computer Services
2012/04-2012/06
Calgary, Alberta
Title: Desk side Support Analyst
Key Responsibilities:
. Computer Troubleshooting
. Virus Removal
. Application and Program Re/loading
. Hardware Installations
. Data Recovery
. Operating System and Software Troubleshooting and Configurations
Errors
. New Computer or Laptop Setups
. Laptop Screen Repairs
. Networking Configuration and Troubleshooting (wire and
wireless)
. Web base Ticketing System
. Back Ups (local and network)
. Remote Software Admin (VNC, Teamviewer, LogMeIn)
. Video Security setup, configuration and support
Heating Company of Ulaanbaatar
Ulaanbaatar, Mongolia
2006/02 - 2008/06
Title: Contract Manager
Key Responsibilities:
. Made and negotiated contracts for over 1200 customers
. Solved problems, analyzed information and supported business
strategies
. Managed the day-to-day activities of 16 employees.
Heating Company of Ulaanbaatar
Ulaanbaatar, Mongolia
1995/04 - 2006/02
Title: Software engineer
Key Responsibilities:
. Designed, implemented and maintained LAN networks of 40
computers
. Performed backups and recovery files and systems
. Solved trouble tickets daily, installed and configured
application
. Assembled, upgraded, and configured PC desktops.
. Optimized Windows configurations and made troubleshoot hardware
and software problems by working with users
. Wrote programs by users request for engineering and marketing
departments /Basic, Turbo Pascal, Visual Basic, C, C+/
Education
2011/10 - 2012/06 Network Technician Certificate
Southern Alberta Institute of Technology, Calgary
1990/09 - 1995/06 Bachelor of Computer Science
Mongolian Technical University
References
Available on Request
Contact this candidate