Project Managment, HVAC, Electrical

Michael T. Hines

*** ************ ***** ( Four Oaks, NC 27524 ( Cell: 919-***-**** (

********@*****.***

Project Management

Comprehensive experience in directing operations through strategic planning

and effective management of staff and budgets. Strategic thinker adept in

developing and launching strategies that make operations more efficient and

revenues stronger, improving profit margins. Team leader and builder,

capable of implementing best practices and motivating staff to peak

performance while directing staff and cross-functional teams of architects,

engineers, and subcontractors. Expertise in HVAC systems and mechanical

engineering. Proven strengths in P&L management and turnaround operations.

Excel in managing stakeholder communications and expectations.

CORE COMPETENCIES

Facilities Engineering ( Facility Management ( P&L ( Operations Management

( Quality Assurance

Risk Management ( Project Management ( Consulting ( Quality Control (

Contract Negotiations

Estimating ( HVAC Design & Installations ( Construction Plan Review &

Analysis

Customer Service ( Client Relationship Management ( Training & Development

EXPERIENCE & ACHIEVEMENTS

Hines Heating and Air Conditioning, Smithfield, NC ( 2011 - Present

o Currently training new owner in business operations, capital and staff

management, sales, marketing,and financial management, as well as in

business expansion strategies.

Hines Heating and Air Conditioning, Smithfield, NC ( 1996 - Present

A $1.5M industrial, commercial, and residential HVAC services company with

12 employees.

Principal

Accountable for all operations, including P&L, sales, marketing, client

relations, and staffing, as well as facility management. Estimate scope of

jobs and budgets. Collaborate with architects, engineers, and

subcontractors for HVAC design, project scope, load calculations,

installations, and new construction to incorporate HVAC service. Negotiate

service and maintenance contracts.

o Tripled revenue from $600K to $1.3M, doubled customer base from 1.2K

to 2.5K, and expanded from 2 staff to 12.

o Increased customer base through effective sales and marketing methods,

as well as a high rate (85%) of repeat customers and referrals.

o Instituted effective operating procedures and service pricing.

o Trained service technicians and oversaw service department, supplying

technical support in resolving complex technical problems.

o Negotiated all contracts with homeowners, supply vendors, and

contractors.

CERTIFICATIONS

North Carolina H2 Mechanical License #13732

North Carolina Electrical License #18055-L

North Carolina Home Inspector License #3386

LEED Green Associate

EPA Universal Certification

EDUCATION

B.S., Mechanical Engineering, North Carolina State University

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