Customer Service Administrative Assistant

ADMINISTRATIVE ASSISTANT

. Administrative Professional with experience providing multifaced

support in areas of administrative, reception and customer service

relation.

. Organized individual with attention to detail

. Proficient in Microsoft Word, PowerPoint and Excel

. Typing speed of 50 wpm

. Ability to multi-task efficiently

. Excellent telephone communication skills

. Ability to work under pressure and meet deadlines

. Flexible, fast learner willing to take on new challenges

. Fluent in English, Urdu, Punjabi and Hindi

RELEVANT SKILLS

ADMINISTRATION/RECEPTION

. Actively listened and assessed patients' needs and directed them to

appropriate services

. Assisted with all aspects of administrative management, directory

maintenance and logistics

. Revised to & creation of department Policies &Procedure Manuals

. Researched and identified of key data sourcing

. Performed multifaceted general office support

. Typed, photocopied, filed and used Label Maker and Sherlock Binder

CUSTOMER SERVICE/COMMUNICATION

. Answered telephone in a courteous manner

. Provided information and resolved customers' concerns

. Provided detailed information to customers in clear and helpful manner

. Advanced presentation and group facilitation skills

. Innate ability to develop rapport with customer over the phone and in

person

. Effectively communicated via email and written memos

COORDINATION & ORGANIZATION

. Prioritized administrative tasks and delegate accordingly

. Maintained office inventory and order supplies as needed

. Applied effective time management skills to organize a busy office

environment

. Scheduled work and provided support to team members

EDUCATION & TRAINING

Administrative Assistant (Co-Op placement) Carillion Brampton Civic

Hospital, ON Dec. - Jan.2013

Administrative Assistant Certificate Oct. 2012- Jan. 2013

Dufferin- Peel Adult Learning Centre, Mississauga, ON

Information & Communication Technology Applications in Business Oct. -

Nov. 2012

Dufferin- Peel Adult Learning Centre, Mississauga, ON

Information and Communication Technology in Business Sept. - Oct. 2012

Dufferin-Peel Adult Learning Centre, Mississauga, ON

Introduction to Computers and Internet Certification Aug. 2003

College of Physician and Surgeon, Pakistan

Bachelor Degree Dec. 1992 - Oct. 1998 1992-

1998

Nishtar Medical College, Pakistan

VOLUNTEER WORK

Markham Stoufville Hospital, Markham, ON

May. 2014 - Present

Ahmadiyya Community Centre, Toronto, ON 2005 - Present

. Educating young women on common health issues

. Presentations on common diseases and prevention

References Available Upon Request

Contact this candidate