Customer Service Maintenance
Resume:
Ryan Muir
Okotoks, AB, T*S*B* ****.*.****@*****.***
Technical Specialist
Troubleshooting Responsiveness
More than 9 years of experience, expertise and training in multiple technical service roles. A proven
record of result oriented contributions to improve process efficiencies in a team-based or individual work
setting. Success in analyzing service requirements and overcoming challenging obstacles.
Research & Implementation Task Management
Problem Solving Teambuilding & Mentoring
Mechanical and Electrical Maintenance Process Optimization
New Product Introduction Safety Compliance
Professional Experience
Technical Specialist
Baker Hughes – Pressure Pumping – Fracturing & Cement 2012-2015
Designed treatments for accounts generating millions of dollars in revenue. Utilized multiple design strategies to
maintain customer satisfaction and offer superior service over competitors. Collaborated with operations, the
laboratory and customers to ensure the required service was achievable and would yield successful results given
operational and reservoir specific characteristics and constraints. Strategic logistics utilized to ensure best profits
and flawless operational execution. Available on call 24/7 to provide technical support for supervisors, client
representatives, and process customer requests as needed. Provided mentoring and technical assistance for junior
staff in training. Conducted reviews of other team member service proposals to ensure quality and accuracy of
work.
District Service Quality Specialist
Extreme Engineering, a Schlumberger Company 2008-2011
Local and remote technical resource for process, equipment implementation and improvement, including
pre-job planning, product introduction/prototyping, and leading post job analysis. Forensic lead on failed
equipment and processes, motivated to improve service quality and apply remedial action(s). Directed customer
reports with daily updates, incident report summaries and custom applications. Tier 3 support for customer
issues escalated beyond the 24 hour Command Center. Instructed beginner to expert classes in house and field
training for 3rd party clients and junior staff. Wrote field manuals for newly implemented procedures. Made
equipment recommendations to meet customer requirements.
Ensured measurement accuracy and integrity of various sensors used downhole in multiple
service lines.
Designed procedures and assemblies for conducting routine equipment maintenance.
Integrated in house developed tools with 3rd party advancements.
Wrote maintenance, training manuals and procedures for multiple product lines.
Routine maintenance and troubleshot mechanical and electrical faults.
Consulted with customers on new products, designs and custom applications.
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Ryan Muir
****.*.****@*****.***
Field Service Technician
2005-2008
Extreme Engineering, a Schlumberger Company
Installed and serviced Extreme’s Mud Pulse and Electro Magnetic MWD Tools locally and internationally.
Handled clerical responsibilities such as service reports, maintenance records, and utilization reports for the tool
components. Scheduled appropriate times for required services.
Worked with customers to troubleshoot problems the rig may have been experiencing with the
equipment. Made equipment recommendations.
Maintained, field tested and prototyped newly developed products.
Wrote field manuals and lab procedures for installation and maintenance of the MWD equipment.
Installation Technician
2001
Eastern Independent Telecommunications
Assisted with the installation and maintenance of Bell Supernet fibre at various sites throughout Alberta.
Followed strict guidelines for cable management and design layouts.
Ran fibre throughout various locations with overground and underground routing.
Installed and terminated rack mount patch panels at various POP sites and wall mount patch panels
in various buildings.
Diagnosed various technical issues and resolved them.
Education
Computer Control Technology
Southern Alberta Institute of Technology
Training
Multiple Network Technologies Data Processing
OASIS - Optimization and Critical Thinking Instrumentation
A+ Certification Electronics
Computer Hardware Team Leadership
Microcontrollers & Automation First Aid, WHIMIS and H2S Alive
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