Software Development Manager

RAPHI LEVINE

Spring Valley, NY ***** ***********@*****.***

PROFILE

Experienced, highly skilled IT Development Manager/Technical Lead with

experience managing all aspects of the complete Software Development Life

Cycle (SDLC) of highly complex Enterprise Level projects. Exceptional

negotiation and deal-making abilities as well as excellent managerial,

interpersonal and communication skills blend with a strong IT background

and solid analytical and problem-solving skills to facilitate leadership

by influence rather than authority. An extremely self-motivated, detail-

oriented, dedicated professional who enjoys working with team members

(whether in the same office or across the world) and interacting with

upper management, partners and competitors.

MANAGERIAL EXPERIENCE

. Managed software teams consisting of Analysts, Developers, Graphics

Artists, QA Engineers, Release Managers and Production Support

Personnel on multiple projects concurrently

. Estimated, defined and maintained project scope, development efforts,

required skill sets, resource allocation and project timelines

. Enforced enterprise standards, policies and procedures to ensure SOX

audit compliance

. Maintained and defined short and long term roadmap, development

processes and coding standards

. Served as Liaison between MIS and Business Teams reducing development

time and scope creep

. Created functional and technical requirements as well as process flow

documents

. Maintained and delivered quick turnaround on day to day production

support issues thereby reducing downtime to a bare minimum

. Managed development teams at both on-site and offshore locations using

Agile methodologies

PROFESSIONAL EXPERIENCE

Hudson Energy Services 11/2008 - Present

Development Manager Suffern, NY

o Development Manager

. Built, managed and coached a small SDLC team consisting of business

analysts, developers and QA engineers responsible for implementing a

full suite of applications to support the needs of HES for the North

East markets. Have ensured that projects were delivered on time and

within budget. Primary technologies used were all latest Microsoft

Technologies (including Windows Server 2008, Sql Server 2008/2012,

Visual Studio 2008/2010/2012, C#, .Net 3.5/4.0, ASP .Net, MVC, WCF,

Linq, MSMQ, SSIS and SSRS).

. Responsible for leading team in replacing and modernizing existing

Paradox application. Activities taken included, requirements

gathering, design\architecture, implementation, release and support

of complete Enterprise wide system. Implemented applications

include, full web based CRM, billing, invoicing and transaction

management of large scale EDI data processing for HES North East

markets (the largest markets and revenue generators, for HES).

Physical location of teams were both on and off site as well as off

shore.

. Acted as Liaison between IT and various business units including

third party vendors, building and maintaining a professional and

pleasant working relationship throughout.

. Maintained and published roadmap including resource planning and

project allocation.

. Managed project backlogs, roadmaps and production support and

ensured timely responses and updates were conveyed to help manage

user expectations.

. Provided effective communication to all levels of the business

(including C-level executives) both internally and externally.

. Handled multiple projects and assignments concurrently while

maintaining high levels of quality and effectiveness.

. Guaranteed successful SOX audits were achieved each year, be

ensuring company policies were met.

. Introduced Agile methodology utilizing user stories, Scrum and small

iterative sprints to the organization.

. Negotiated deal with new EDI Provider which provided a savings of

60% annually.

. Investigated, trialed, suggested and decided on various third party

tools and applications.

. Identified and applied appropriate technical solutions to address

and automate business processes and objectives.

. Ensured application quality was achieved via execution of automated,

unit and manual tests as well as UAT.

. Exercised proficient and demonstrable knowledge of data modeling and

best practices in database design and development, including

inferring data models from existing data.

. Trained, demonstrated and presented new features and application

releases to various teams throughout the organization.

. Installed Sql Server 2008 databases in both test and production

environments and executed basic DBA activities.

. Installed SSRS 2008 and was responsible for all reporting needs to

support the organization.

. Architected and designed complete framework including a home-grown

Code Generator which produced thousands of lines of code in

milliseconds, enforcing consistency throughout the code and reducing

development time by as much as 50 hours/week.

. Introduced third party ticketing system (Gemini from Countersoft) to

all business units and customized the app to meet business needs.

Integrated this ticketing system into home grown CRM application.

. Created projected budgets for numerous projects and IT needs.

. Defined technical standards and best practices amongst

the development team.

IDT Corporation 2/2000 - 08/2008

Technical Team Leader Newark, NJ

o Project Manager/ Technical Lead

. Served as Technical Lead for a team of 7 developers working on

various time-critical projects requiring close cooperation and

adherence to requirements and deadlines.

. Responsible for supporting all technical requirements for CPS

business consisting of more than 8 million customers billing over

$300M annually.

. Led team of developers responsible for the support and maintenance

of a large CRM application and billing software. Increased the

speed of the Biller by more than 3X's, via parallel processing,

ensuring on-time billing of complete customer base.

. Researched, architected and deployed a robust credit card and bank

transaction system to replace existing system, saving $1M annually.

Ensured compliance with PCI guidelines for encryption and security

of credit card and bank account data.

. Decreased credit card fraud by 15%, via interfacing with third party

anti-fraud services

. Attended successive discussions with Business team to discuss,

review and evaluate new systems and applications needed to enhance

business. Created functional and technical requirement documents.

. Acted as Liaison between Business team and Development team for MIS.

Worked closely and maintained professional working relationship with

third party vendor solutions, used to enhance and integrate with IDT

Legacy Software.

. Determined alternative solutions and resolved project issues while

managing expectation and risk.

. Met with QA managers and team, to ensure proper scheduling for the

deployment of projects. Meetings included project technical review,

QA test cases and QA scheduling.

. Provided meaningful estimates on project timelines, development

efforts and resource management.

. Convened frequently with team of developers, both onsite and

offshore, to be proactive in identifying necessary changes and

challenges, get technical feedback and discuss various methods for

implementation as part of leadership role. Frequently issued code

reviews.

. Produced and supported of a comprehensive, large-scale automated

Phone Service Provisioning System. Using Xml Soap Web Services,

MSMQ, Oracle AQ, ASP.Net GUI Web Pages, C# and Delphi automation

modules, PL/SQL and Oracle, led a team of 7 developers to build and

maintain an Enterprise Level Suite of applications. This system is

responsible for the sending and receiving of thousands of

provisioning transactions on a daily basis of both Synchronous and

Asynchronous messages.

. Headed up design and implementation of Third Party Payment

Processing system for UK business. Technologies uses consisted of

Xml, Xslt, Web Services, C# and ASP.Net.

. Architected a queuing mechanism in which requested financial refunds

could be reviewed by a specially trained group of reps and either

accepted or reject the particular request. If accepted, system

would interface with an Oracle Financials application that would

actually cut the checks and update the customers' financial

balances.

. Designed and maintained an ASP front end fallout application for

handling order errors. The application worked as a queue, so that

reps could work the errors in the appropriate order, while ensuring

that no two reps would work the same error.

. Architected and created web based CRM system using ASP.Net for the

sale of an ESL product.

o Systems Analyst

. Designed, created and maintained a wide variety of applications for

IDT Telecom for both backend and frontend use. Focus was directed at

improving and building on the existing provisioning and billing

processes with the goal of increasing company revenue. Application

Development included creation and use of ERD's and DFD's, PL/SQL,

Object-Oriented Design using Borland Delphi, ASP, XML, and Web

Services as well as the utilization of many other applications to

help streamline the implementation life cycle of the projects in

development.

o Software Developer

. Designed and developed an XML-based anti fraud web service using

SOAP using C# in .Net, to be used in conjunction with credit card

transactions, by various lines of business within IDT to help

minimize fraud and credit card charge backs.

. Developed, created and implemented Oracle based system which enables

IDT's CPS business to process electronic payments (credit card and

electronic checks), either on demand or automatically on a monthly

basis (EZ-Pay) for both domestic accounts as well as accounts in the

UK. System included interfacing with Third Party COM Components.

. Created an automated FTP Service with email notification used by

various divisions within the company. Service is responsible for

uploading various data files to many different vendors. Service

included a front end for monitoring the process as well as a backend

for configurations.

. Played a major role as a team member responsible for the

construction and maintenance of a comprehensive Customer Service

front-end application written primarily in Delphi for administering

account information. Services included but not limited to viewing

basic account data such as address and contact info, customer plan

and rating information, adding financial data such as payments and

charges, viewing all account activity, viewing Call Detail Records,

adding events to an account so that actions could be taken against.

. Adapted a Com Component to, pull up an account in a CRM application

before the call would be transferred to the particular rep from the

IVR. This tool allowed for a customer service rep to, before

talking with the customer, review account information and got rid of

the need to ask a customer for their identification again after

entering it into the IVR, resulting with a better customer

experience.

. Decreased customer service call volume by 30%, by developing a Web

Services Based IVR interface.

. Created an Oracle based API in Pl/Sql which gave the ability to

programmatically integrate with an in-house built a workflow

application via the consumption of Web Services from within Oracle.

. Provided a development plan for automating the billing process of

IDT's International ISP project.

Computer Converter 9/1999 - 2/2000

Software Developer Brooklyn, NY

o Software Development

. Conceived and developed components of a major Visual Basic 6

application for use in the travel industry.

. Designed and programmed components for a custom manufacturing and

wholesale inventory system.

TECHNICAL KNOWLEDGE

. SOA, XML, XSL, XSLT and Web Services.

. MSMQ, IIS

. Web & Windows design and creation

. Object Oriented Program (OOP) design

. RDBMS design, implementation and support.

. Proficient in Graphical User Interface (GUI) design skills.

. Excellent in writing and optimizing complex SQL queries.

. Creation and optimization of Sql Server and Oracle stored

procedures.

. SQL*Loader and Bulk Load

SOFTWARE

DATABASE: SQL Server, Oracle, MS Access

ENVIRONMENT: Visual Studio C#, .Net, Delphi, PL/SQL, Visual Basic

6.0, C

OS: Windows, DOS, UNIX

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