Customer Service Manager

Robert Ocanas

Objective: I am an ambitious, detail-oriented, hardworking individual who is currently seeking a position

that will allow me to utilize and reinforce the skills and knowledge that I have gained.

Skills

● Certified to operate Crown lift, Raymond stand up, Electric Pallet jack, and Cherry picker

● SAP, Microsoft Excel, Microsoft Outlook, Microsoft Word

Experience:

Sep ’14– Mar’15 CPI OP LEWISVILLE, TX

Stocker/ Order picker/ Truck Unloader and loader /Data entry

● Work inventory related issues, such as researching and locating parts, respond to emails

and special projects as assigned, perform cycle counts

● Assist shipping department with picking and packing

● Load and Unload trucks within a designated time

● Operate various types of forklifts

● Work in the warehouse managing inventory and stocking

● Load Vertical Lift Modules: are packed system with vertically arranged trays stored on

both sides of the unit.

April ’13 – June’14 SYNCERON GRAPEVINE, TX

Admin Inventory Control/Picking Lead(contract)

● Work inventory related issues, such as researching and locating parts, respond to emails

and special projects as assigned

● Assist shipping department with picking and packing

● Determine the next area to send orders to once picked and keep paperwork organized.

● Communicated with suppliers

Aug ’12 – June’ 13 DREAM RETAIL - TCU CAMPUS FORT WORTH, TX

Cashier /Lead(Part-Time)

● Manage, count, and count inventory in campus store.

● Provide customer service

● Handle cash transactions

● Work in the warehouse managing inventory and stocking

June ’12- April ‘13 SCP DIST. NORTH RICHLAND HILLS, TX

Shipping/Receiving/Picking

● Operate various types of forklifts

● Inventory cycle counts

● Input data into computer

● Picking orders with RF scan guns

● Load and Unload trucks within a designated time

Oct. ’11- June’ 12 DMG / MORI SEIKI IRVING, TX

Shipping/Receiving/Picking

● Operate various types of forklift

● Inventory cycle counts

● Input data into computer-Using UPS Worldship and FedEx Manager.

● Picking orders with RF scan guns

● Load and Unload trucks within a designated time

Jul’11 – Sep’11 Bio world Merch. IRVING, TX

Shipping Clerk

● Operate various types of forklifts

● Negotiated for best shipping rates

● Inventory cycle counts

● Input data into computer- Using UPS Worldship and FedEx Manager

Dec ’10 – Mar ‘11 Bell Helicopter GRAND PRAIRIE, TX

Order picker/ Truck Unloader/ Data entry

● Operate various types of forklifts

● Load and unload trucks within a designated time

● Pick orders

● Inventory cycle counts

● Input data into computer

May ‘07 – Jul ‘10 UPS Supply Chain Solutions FORT WORTH, TX

Sep ‘08 – July ‘10 Outbound Lead

● Responsible for the supervision of twenty employees

● Operate various types of forklifts

● Load and unload trucks within a designated time

● Pick orders with RF scanning

● Inventory cycle counts

● Input data into computer -using UPS Worldship

● Responsible for checking all outgoing freight and BOL’s

May ’07 – Sept ‘08 Order picker/ Truck Unloader

● Operate various types of forklifts

● Load and unload trucks within a designated time

● Pick orders RF scan

● Inventory cycle counts

● Input data into computer

Aug ‘05 – Jan ‘06 Ryder E Channel Solutions ALLIANCE, TX

Shipping and Receiving Clerk (contract)

● Responsible for receiving, inspecting, and entering shipments using SAP

● Responsible for making shipments

● Scheduled pick ups

● Located the most efficient shipping routes

Education:

‘99 – ‘03 North side High School FORT WORTH, TX

High School Diploma

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