Customer Service Representative
Resume:
Syracuse, NY 13210
*********@*****.***
Profile
Excellent Customer service skills
Obtained one job for 13 years as a customer service representative
Work experience
Big Lots 09/2001-07/2014 Customer service rep
. Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or
obtain details of complaints.
. Check to ensure that appropriate changes were made to resolve
customers' problems.
. Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
. Resolve customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, or
adjusting bills.
. Complete contract forms, prepare change of address records, or issue
service discontinuance orders, using computers.
. Refer unresolved customer grievances to designated departments for
further investigation.
. Determine charges for services requested, collect deposits or
payments, or arrange for billing.
. Contact customers to respond to inquiries or to notify them of claim
investigation results or any planned adjustments.
. Solicit sales of new or additional services or products
. Receive payment by cash, check, credit cards, vouchers, or automatic
debits.
. Issue receipts, refunds, credits, or change due to customers.
. Assist customers by providing information and resolving their
complaints.
. Establish or identify prices of goods, services or admission, and
tabulate bills using calculators, cash registers, or optical price
scanners.
. Greet customers entering establishments.
. Answer customers' questions, and provide information on procedures or
policies.
. Sell tickets and other items to customers.
. Process merchandise returns and exchanges.
. Maintain clean and orderly checkout areas and complete other general
cleaning duties, such as mopping floors and emptying trash cans.
. Stock shelves, and mark prices on shelves and items.
Education
High School Diploma Obtained
Contact this candidate