Technical Writer
Resume:
Christine Tilden
** ******** ***, *********, ** *3840
***********@*******.***
Profile
Award winning, highly experienced technical writer with strong project management, time management, interpersonal
communication, and organizational skills. Proven ability to lead projects and work collaboratively with all levels of an
organization.
Skills and Technologies
RoboHelp PhotoShop Illustrator
• • •
MadCap Flare InDesign DreamWeaver
• • •
Structured/Unstructured FrameMaker Agile - JIRA Confluence Wiki
• • •
Professional Experience
INDEPENDENT CONTRACTOR, Greenland, NH 2011 - Present
3D Systems, Inc. (Geomagic) – Andover, MA– October 2012 to current
Technical Writer
• Maintained three help systems, including the use of conditionalized text, for 3D Systems modeling
software applications.
• Converted source files from FrameMaker to InDesign and maintained hardware guides, quick
reference cards, training/tutorial guides, user guides, installation guides, and release notes.
• Worked in an Agile environment and collaborated with other disciplines including engineering,
quality assurance, product management, and customer service.
Pearson Education – Boston, MA– July 2012 to February 2013
Technical Writer
• Updated Pearson’s login/registering help system using Flare, which is translated into ten
languages.
• Wrote a troubleshooting section for Pearson’s integration with Blackboard used by instructors
and students.
Boinx Software – Germany– May to June 2012
Technical Writer
• Updated the help and wrote new features for the v4 release of FotoMagico, a slideshow and
presentation application created for photographers, using Google Docs for easier accessibility.
EBSCO Publishing – Ipswich, MA– January to May 2012
Technical Writer
• Wrote the first set of Help pages for EBSCO’s internal Admin tools, which are used to support
their hundreds of search databases used by libraries and schools.
AVID TECHNOLOGY – Burlington, MA 1992 - 2011
Principal Technical Writer
• Researched and wrote a variety of end-user documentation for over 20 Avid products, mainly designed
for video and audio editing. Worked on user guides, installation guides, setup guides, quick start cards,
online help, release notes, and tutorials. Used FrameMaker and Webworks.
• Created two installation guides written in eight different languages, eight mini user guides for Avid
plug-ins, and a chapter on the new InApp Commerce feature. Also contributed to a large user
documentation set and help system.
• Helped convert the entire Avid documentation set from FrameMaker, unstructured to DITA Structured
FrameMaker which allowed us to better utilize our source files for single-sourcing, PDFs, and help.
• Worked in both Agile scrum teams and a traditional waterfall environment. Collaborated with other
disciplines including engineering, quality assurance, marketing, and customer service.
• Served several years as project team leader. Responsibilities included creating project plans, advising
team members, setting schedules, attending meetings, conducting usability testing, and writing
documentation.
• Created online tutorials to teach customers how to use the basics of Avid products. Also created new
feature tutorials.
ATEX, INC. – Billerica, MA 1982 - 1991
Course Developer/Trainer – 1989 to 1991
• Designed courses and trained worldwide customers and employees on Atex proprietary software ported
from PCs and Sun workstations.
• Researched and designed several training courses for Atex products.
Assistant Marketing Manager – 1982 to 1987
• Demonstrated Atex products to prospective customers. Managed corporate visits; assisted with the
coordination of trade shows; and researched, wrote, edited, and produced sales proposals and presentations.
• Created first set of standard demo scripts to simplify the demonstration process for customers.
• Administered the Product Marketing effort for an $11M per year service business. Tasks included
customer contact and user surveys, market research, competitive analysis, product sales bulletins, and
technical documentation.
• Developed new services, designed data sheets and brochures for new and existing programs, conducted
customer surveys, and analyzed and established service pricing.
Awards
Avid Passion for Excellence Award
From the Society for Technical Communications (STC):
• Award of Distinction for Avid Symphony Nitris Online Help
• Award of Excellence for Avid Media Composer Getting Started Guide
• Award of Merit for Avid Xpress Online Publications CD-ROM
• Best of Show for Real Impact Tutorial & Reference Guide
Education
University of New Haven – New Haven, CT
Bachelor of Science, Marketing
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