Customer Service Manager
Resume:
Sander Michael Friedman
***** **** ** *********** # *** Objective
Orlando, FL 32837
To obtain a position with a dynamic company that will utilize both my computer sk
and business background.
*********************@*****.***
Employment History
Site Supervisor (Security Manager)
09/2013-present Securitas Security Services Inc., Orlando, FL
In charge of the employee payroll, scheduling is inclusive of; time off, sick tim
vacations, and no call no shows.
Took appropriate steps on reporting incidents to clients and emergency servic
(911) as each incident occurrence, is unique.
In charge of employee retention, inclusive of hiring, and relieving an officer
their post, verbal warning, written warning, office management intervention, transf
and up to termination from the company.
Created and taught PowerPoint presentations to coworkers.
In charge of all of the On the Job Training (OJT), at the facilities locations.
Site Supervisor (Security Manager)
09/2007-10/2013 Universal Protective Services, Orlando, FL
Took appropriate steps on reporting incidents to clients and emergency service
Monitored computer and closed captioning televisions, reporting unusu
incidents to clients
Patrolled and secured client properties
In charge of the employee payroll, scheduling is inclusive of; time off, sick tim
vacations, and no call no shows.
Executive Protection for client is provided all board meeting, provided exclusive
by the Site Supervisor (Security Manager).
Client Retention Specialist.
Parking Host and Technical Liaison
05/2004-11/2007 Universal Orlando, Orlando, FL
Customer service abilities with clients and employees
Identified customers unspoken needs and based selling approach customizi
customer specific needs
Team player, taking pride in my work, dedicated, willing and eager to learn
teach
Education
2011-2015 University of Phoenix, Orlando, FL
Bachelors of Science in Information Technology, (B.S. I.T. / I.S.S.).
2006-2008 Florida Metropolitan University, Orlando, FL
Associate of Science in Criminal Justice, (A.S. / C.J.).
Other Experience
1. Microsoft Office- [2003, 2007, 2013]
2. Adobe Acrobat
References are available on request.
Contact this candidate