Customer Service Manager
Resume:
Jeffrey F. Buckley
Redford Mi. *****
*************@*****.***
OBJECTIVE
A management position leading to increasing responsibility
CAREER SUMMARY
A management and customer service professional with a variety of success in staff development and Client satisfaction.
WORK HISTORY
Rent-A-Center 2010-2015
Customer Account Manager; promoted to Assistant Manager August 2010
• Credit Leader-Ferndale, Redford store, 2013-2015
Consumer Legal Services, P. C. 2003-2009
Office Manager
Organized and built a Client service staff, developed personnel administration system
Provided Client transaction assistance, constructed and executed COBRA compliance, accurate record retention
Northwest Airlines Inc. 1999-2002
Customer Service Agent, Reservation Sales Agent
Delivered superior service at the ticket counter and gates 2000 to 2002, Supervisor qualified 2001
Quickly acquired International and Domestic sales and service skills and WORLDPERKS award travel bookings
Thorn Americas D. B. A. Rent-A-Center 1990-1999
Store Manager
Proven leadership: Promoted to Store Manager January 1993, mastered staffing, profitability, training
Results delivered: Fiscal 1995 ranked 33 of 1000 for income better than plan, better than plan 1996, 1997, 1998
Personal recognition Account Manager of the month November 1990, Assistant Manager of the month April 1992
EDUCATION
Eastern Michigan University
Bachelor of Business Administration
Management major
Henry Ford Community College
Associate of Commerce
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