Customer Service Project Manager
Resume:
CÉSAR BARRIOS-ASUAJE
EDIF BUCARES, TORRE B, APTO 31 FILAS DE MARICHE
MIRANDA, 1073 VENEZUELA
***************@*****.***
PROFESSIONAL SUMMARY
INFORMATION SYSTEMS ENGINEER with more than 10 years of experience providing system
technology services. Dedicated IT specialist utilizing server management and operating system expertise
in the financial industry. Self-motivated professional up-to-date with emerging technologies and
commercial applications.
CAREER EXPERIENCE & ACCOMPLISHMENTS
Performed server management and networking services, including domain name system (DNS), dynamic host
configuration protocol (DHCP), active directory services, print server, VMware, Xen App, and Xen servers.
Diagnosed and repaired hardware and software troubleshooting on desktops, notebooks, printers,
and other related equipment, in addition to offering remote as well as on-site support to BANDES, Venezuela’s
State Development Bank, and international clients, resulting in flexible services and higher customer satisfaction.
Developed highly available (HA) and disaster recovery (DR) solutions, implementing for clients and employers.
Managed the migration of email platforms from Lotus Domino to Zimbra as Project Leader, efficiently
transitioning platforms for national and international institutions, including China Development Bank.
Reduced more than 30% of administration incidents within a month for Stanford Group Venezuela .
Implemented preventive measures to further reduce incident rate, displaying initiative and leadership abilities.
Supported financial applications, including Swift, Euroclear, and UBS.
Provided technical support in information systems and workstations, troubleshooting multiple Operating
System hardware, software, and printing platforms, including Win9x, NT, and Win 2000.
Promoted to Chief Project Manager, overseeing the migration to the new domain INTRA within one year.
Proficient in the following additional technologies: Linux Debian OS, Unix Solaris 9, Lotus, Notes Domino
7.0.2, Norton Antivirus, LAN/WAN/VPN, Trendmicro OfficeScan, Swift, Postfix, Squid, Microsoft Project,
DNS, SQL Server, Apache, Wordpress, Vmware, Xen Citrix, MySql, LVM and Squid.
CAREER HISTORY
I.T. System Technology – BANDES – Venezuela 2008-Present
Help Desk Analyst – Stanford Group Venezuela – Venezuela 2005-2007
Technical Support Analyst – Bekesantos – Venezuela 2003
EDUCATION
Information Systems Engineer: Alejandro Humboldt University – Caracas, Venezuela
Advanced Technician, Information Systems : Jesus Obrero Higher Education Institute – Caracas, Venezuela
CERTIFICATIONS
Itil v3.2
Sentinel 6.1
Microsoft Project Server
Veritas Net – Backup 6.x
VMware Virtual Infrastructure 3
Customer Service for IT Specialists
Citrix – Presentation Server 4.0 (CTX1256BI)
SA – 119 Unix Essentials Featuring Solaris 9 OS
Building the IBM Lotus Domino 8.5 Infrastructure
Implementing and Supporting Microsoft Windows XP Professional
LANGUAGES
Advanced in English
Fluent in Spanish
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