Technician Service

VALTER MAKOVIC

*** **. ***** *** ? Yonkers, NY **704

Phone: 914-***-**** ? Email: **********@*****.***

SUMMARY

Highly motivated individual with over Ten (10) years of Technical

experience in Information Technology. The commercial and residential areas

of technical support. Strategic executive with CIO level success in

planning, capacity and cost projections, IT Governance. Building responsive

IT organizations that enhance the user's experience. Strong interpersonal,

analytical, and communications skills. Deep rooted experience in IT

Infrastructure building, integration technology and strategy.

PROFESSIONAL EXPERIENCE

October 1, 2014 - Tommie Copper, IT Manager

Present

. Selected to drive strategic vision as an IT executive team

member and collaborator, produce strategies to improve

client service levels, maximize capital expenses ROI and

control cost

. Implemented unique Help desk solutions that elevated

initial call close rate to 70%, grooming clerical and

administrative support staff to be champion in document

management and office automation

. Cut licensing cost 30%+ with strategic forecasts and

negotiations for enterprise level agreement

. Managed the overall task of the Financial Information

System department, including buying all aspects of the

hardware/software and systems for the Finance and its sub-

divisions

. Increased reliability, Security, expanded performances, and

cut support expenses nearly 30% with consolidation of

dispersed system into centralized functions

. Implement Ticketing system to monitor efficiency of

workflow and responsiveness of IT support technicians.

. Provide training to Internal systems to increase knowledge

of IT Staff

. Migration of exchange servers to Office 365 to improve

reliability, security, and reduce costs of Email and

Application licensing by over 38%

. Implementation of Citrix XenApps Desktop to all

workstations to reduce cost of licensing applications and

increase control over workstations

. Setup VMware ESXi server for Domain Controller, Active

Directory (Federation Server), Print Server, TrackIT

Ticketing system VM, and SAN File Server.

. Implement suitable vulnerability and threat management in

order to safeguard the information assets.

. Monitoring internal network consistency and security

(NetFlow)

. Collaborate with executive, department directors across the

organization, and key stakeholders to provide technical and

managerial strategies for the organization with focus on IT

Operations.

. Plan for future growth and capabilities to ensure the

ability to effectively manage potential organizational

growth.

. Review maintenance and IT infrastructure processes to

ensure efficient and adequate security provisions.

June 2011- Stewart Title Insurance Company, IT System Administrator

Supervisor

Feb 2014

. Manage 3 Technicians and assist over 300 users in within 12

offices in the states of Massachusetts, New York, New

Jersey and Connecticut

. Manage and monitor the Citrix Environment and Troubleshoot

1. Administration of Citrix XenApp Farms and deployment

2. Configuration of Citrix server policies, Load

Management and Printers in the Farm

3. Expertise in creating Citrix Streaming Profiles and

Publishing Applications to users in Citrix XenApp

4. Performed Citrix Farm and server health checks on

regular basis

5. Management of user functionality and troubleshoot

issues with environment.

. System Administrator

1. Installation and Configuration of Windows Server 2008

2. Creating Active Directory user accounts and adding to

proper groups within Active Directory

3. Handling issues related to users within active

directory such as profile editing, disabling,

unlocking and resetting in AD.

4. Administer and Maintain end user accounts,

permissions, and access

5. Installing and configuring Symantec and Mcafee

endpoint protection software via GPO.

6. Installing and Configuring MS Outlook exchange server

setup and software functionality.

7. Encrypt Hard Drives of all users with McAfee Endpoint

Encryption and manage safeboot user accounts, such as

unlocking / password reset / sync.

8. Image and inventory all Desktop / Laptop / Printers /

Mobile Devices that users have in possession.

9. Implement and manage Desktop Authority / Script logic

for all users to control permissions and access of

mapped network drivers / network printers throughout

the network.

10. Manage network utilization of each office to prevent

network bottleneck and over utilization of resources.

11. Completed and deployed a full system refresh from

windows xp to windows 7 within 2 months for over 200

users.

. New office acquisition Network and Telecom setup Activation

1. Conduct site survey to implement full scalable and

secure network

2. Setup MPLS Circuit installation and extension and

activation

3. Network office to main drop in rack and test for

complete connectivity

4. Activate MPLS Dmarc to Cisco Router and switch with

PuTTy.

5. Install and configure Cisco IP Phones with users

credentials and Extensions.

6. Install and configure any shared network drives and

network printers for users on their workstations.

Sep 2005 - Senior Technician, Urban PC Medics

July 2011 Yonkers, NY

. Obtain contracts with various residential and commercial

technical support vendors.

. Ensure that each customer receives outstanding service by

providing resolution to computer issues; maintaining solid

product knowledge of computer programs and hardware.

. Accepting open tickets / work-orders and closing them upon

completion of work.

Primary Printer Repair Technician, Barrister Global Services Network

Inc.

. Primary HP Officejet and LaserJet Maintenance and Break

Fix repair Technician

o Setup and Install new HP Printers to the server and

configure to workstations

o Diagnose a variety of printer problems such as but not

limited to paper jams, installing maintenance kits which

include changing of rollers and fuser, communication

issues with workstations, mechanical and hardware issues

such as but not limited to replacing moving components

such as swing plates, power supplies, gears and

formatter boards.

o HP Printer list includes Color/Monochrome but is not

limited to Laserjet4 4M 4Plus, Laserjet P-series,

Officejet M-Series Multifunction Stackable, Officejet

J-Series and Pro-Series.

. Samsung Certified Printer Technician

o Diagnose and repair Samsung home user printers

. Samsung printer list includes but is not limted to Samsung

SCX-Series, CLP- series, and CLX-Series.

. Okidata Color laser Printer maintenance and repair

. IBM Dot Matrix printer repair.

. HP: Desktop and laptop repair; server hardware repair and

maintenance

. Samsung: Certified printer repair and maintenance

technician

. IBM: Specialize at service and repair of IBM Dot-Matrix

printers

. Panasonic: Service and repair of hardware components for

Panasonic tough book series laptops

. Setup and Repair of flat screen TV, scanner, receipt

printer and kiosks

. Servers and peripherals

. Data storage systems (setup and repair)

. Network hardware and applications setup

. HUBS, SWITCHES and routers

. Legacy systems

. POS terminal setup and maintenance

Contract IT specialist, Installs Inc.

NY, NJ and CT

. Primary Staples Easy Technician

. Dell experience with the following responsibilities:

o PC Setup with Data Migration/Data Backup; PC Set Up with

Wireless Networking and Data Migration

o Hardware and Software Installation

o Anti Virus/Spyware Removal

o Onsite Diagnostics

o Out of Warranty Repair

o Convergent Device Setup and Configuration

o In-Home Technology Consultation Services

. Cisco: Set up home and office networks; Troubleshooting

network connectivity issues.

. CCS Camera System: Installation of Camera systems with

Remote access; Service and repair of CCS

. Home Theatre systems:

o On-Stand Basic TV Setup

o Installation of Basic and Premium Wall-Mounted TV; Basic

and Premium Home Theater

o Teach Remote Programming

o TV Calibration

o Internet-Enabled TV Installation and Configuration

o Convergent Device Setup and Configuration

o In-Home Technology Consultation Services

Contract IT Network specialist, OneSource Building Technologies

NY, NJ, and CT

. T1, DS3, OC3 d-marc extensions, testing and turn-up

. Structure cabling design and installation of Cat5e/Cat6

. Public hotspot and Wi-Fi setup and repair

. DSL deployment and troubleshooting

. Complete switch and NOC facility restructuring and

relocation

. Complete server facility consisting of rack construction

server installation with network cable routing promoting

air flow

. Maintain servers and keep them free of Virus', spyware,

and maleware

. Utilization of VMware

. Installation and configuration of Sonicwall

EDUCATION

2004 - 2006 Electronics & Computer Technology (ECT) Devry University

Institute of Technology College, Long Island City, New York

CERTIFICATIONS

Feb 2011 - Present A+ Certified (Tech ID: COMP001007567969)

Nov 2010 - Present Samsung /HP Printer Certified Tested and Certified

by Barrister Global Services

Sep 2008 - Present Dell Certified System Engineer DCSE (Tech ID:

546348), MCSE Desktop Certification sponsored by

Installs Inc.

REFERENCES

Available upon request.

Contact this candidate