Sales Customer Service

Danielle Alexandra Strickland

**** ****** ***** **. *******, Nova Scotia B0P 1H0

Phone: 902-***-**** Email: ********.*.**********@*****.***

● A competitive, self-confident, results orientated individual with knowledge and experience in sales, customer service, retail,

food service, and building customer relationships.

● A team leader who consistently exceeds sales quotas at stores, business, and restaurants.

● An effective communicator, results orientated personality with a successful record of leading and exceeding sales quotas.

● Computer literate (FinalCut Pro, Avid Editor, Windows, Adobe, Apple, Microsoft Office)

Professional Experience

The Chronicle Herald Ltd.

Senior Account Executive November 2014 – March 2015

Responsible for advertising sales, tools management, maintaining sales goals, exceeding sales goals, upselling, maintain customer

base and perform cold calls, merchandising for trade shows and selling at shows, customer relationships, follow up sales call, events

and volunteer work in the community. Assess client needs, build and retain relationships within businesses and the community.

Perform quotes, give recommendations regarding advertising needs, manage payments, budgets and travel. Build sponsorship base,

find opportunities and manage various opportunities. Manage sales territory, product and manage feedback to build upon in the

future.

TC Media Corporation

Senior Account Executive March 2013 – November 2014

Responsible for advertising sales, tools management, maintaining sales goals, exceeding sales goals, upselling, maintain customer

base and perform cold calls, merchandising for trade shows and selling at shows, customer relationships, follow up sales call, events

and volunteer work in the community.

Eastlink Telecommunications

Sales Representative August 2012 – March 2013

Responsible for sales, cash management, maintaining store goals, exceeding store goals, upselling RGUs and high value add-ons

and low value add-ons, maintain store front, cleaning and merchandising, customer relationships, follow up sales call, events and

volunteer work in the community.

Wilsons Fuel Company – Tantallon, Spryfield July 2011 – August 2012

Assistant Manager, Sales Leader

Responsible for day to day operations, ordering, scheduling, training, store image, inventory, cash and shortages. I determine daily

stock needs, interact positively with customers,vendors, and sales representatives. I check and monitor all shipments coming to the

store, including fuel, I also help to maintain store inventory and reduce waste. I am also responsible for ensuring staff adhere to

company policies and procedures. Promoted store credit card and was responsible for signing up various businesses and maintaining

positive business relationships. I am responsible for promoting store specials, upselling, store sales and all round good customer

service from the staff and myself. I help to create a positive working environment and help come up with strategies to boost store

sales and improve customer service. I helped make such an improvement in my first store, I was transferred to help raise sales and

litres for the Spryfield store. Reason for leaving – job opportunity with Eastlink in my hometown.

Muir Murray Estate Winery – Wolfville, NS July 2009 – March 2013

Events/Market Sales Person

Responsible for setting up, tearing down, wine tastings, sales, inventory, cash, credit cards and training other event employees. I

have experience setting up and tearing down for trade shows and markets. Conducting wine tastings and selling wine to customers

and possible licensees. Also, have conducted tastings at the NSLCs. More than capable of handling cash, credit card transactions

and training other employees for events, markets or trade shows. Worked at the winery when they have been short-handed as well.

Capable of dealing with all personalities and difficult customers. Enjoy local wine and beer!

Home Outfitters, Dartmouth Crossing Sept 2009 – July 2011

Supervisor, Cashier, Merchandiser

I have excellent management skills, have been trained for supervising a cash office, worked as a cash supervisor and was in charge

of the cash and all cashiers. I have reset stores, can follow a planogram, have created planograms. I re-worked the wedding registry,

managed a wedding registry, and worked as a wedding registrant. I have dealt successfully with brides and grooms, attended

wedding shows and promoted the business. Occasionally delivered mixed up merchandise to stores and customers. Responsible for

waiting on customers in the store, stocking shelves, merchandising displays, working cash register, taking cash, Visa, Mastercard,

debit and balancing cash at the end of my shift. Received lay-off notice due to the HBC being sold and this store is slated for being

made into a Target, so they are cutting back on staff.

Education

NSCC Waterfront Campus Radio and Television Arts Program – 2007 to 2010

Northeast Kings Educational Center – Graduated in 2007 with a Nova Scotia High School Completion Certificate

Extracurricular Activities

Chair of Health and Safety Committee at TC Media

Organize staff outings

Mud Hero – Fundraiser for Cancer Research

Helped Organize We Walk Day for Heart and Stroke Foundation

Tribute To Fallen Heroes Softball Tournament

Government of Nova Scotia - Worked as an intern with many educational videos, commercials, corporate videos, and radio spots.

Eastlink Television – I worked on various projects with the Eastlink Television Crew, Christmas Miracle, Mooseheads Hockey

games, and much more.

So You Think You Can Dance Canada - Internship for the show on CTV

Best Female Student Producer 2010 - Award from the Broadcast Educators Association of Canada

IIHF Men’s World Hockey Championship 2008 - Worked as a Media Liason to TV and Radio Networks and athletes

Northeast Kings Educational Center News (NKEC News Crew/Bolt News Network)

Northeast Kings Educational Center – Students Council

President of Dance Committee

NKEC Improv Club -2001 - 2007

NKEC Dinner Theater- 2001 – 2007

Acadia University Youth Choir – both as a chorister and student conductor 1998 – 2005

NKEC Drama Club -2001 – 2007

NKEC Robotics Team -2005 - 2007

NKEC Band – 2001 – 2007

Private Piano and Voice Lessons – 1995 – 2005

Volunteer for Red Cross at Noggins Corner Farm – Haunted House, Haunted Hayride, and Harvest Corn Maze

HBC Foundation – Volunteer time to do BBQ’s, fundraising, Spirit Committee

Internship at Annapolis Valley Radio, Government Nova Scotia Media Production Team, CTV, and Eastlink Television Corporation

References

Available upon request.

Contact this candidate