Legal Assistant

Agnes Higuera

**** *********

Street, Duluth, GA

***** ****: 678-

***-****;

agneshiguera@comcast.

net

Career Overview

Highly enthusiastic professional with over 15 years client interface

experience.

I am seeking a position within a growth oriented company where my

experience, creativity, initiative, and commitment will contribute to the

success of the organization.

Core Strengths

? Seasoned in conflict ? Case Aware

resolution

? Strong organizational skills ? Fluent in Spanish

? MS Office proficient ? Drafting legal documents

? Lenstar, Vendorscape and LPS ? Exceptional

systems communication skills

? Case management ? Deeds and AOM's

processing

? Database management ? Team-oriented

? Customer Relations Specialist ? Corporate Relocations

Work Experience

Legal Assistant

March 2011 to February 2015

Pendergast & Associates, P.C - Atlanta, GA

. Responsible for sending Deeds and Assignments to record

. Update Client's systems daily, Lenstar, LPS, Vendorscape

. Conduct Federal Tax Lien searches on GSCCCA every month prior to Sale

date

. Scan Legal documents to Client's systems and Case Aware

. Manage Eviction process from client referral to lock-out completion

. Prepared Court documents for Eviction and Litigation hearings

. Streamline Eviction referrals from top tier clients including Fannie

Mae, Freddie Mac, CitiMortgage, Bank of America and US Bank

. Preparation of Summons, Case and Hearing Dismissals, Motions, Writ of

Possessions, and all associated legal court documentation

. Process Military affidavits

. Track and maintain eviction process and documentation through Case

Aware

Relocation Coordinator

February 2007 to September 2010

ReloTrans - Newburyport, MA

. Manage and booking coordination for corporate vehicle relocations for

top tier national accounts like MSI and Graebel from pick up to end

delivery

. Exemplary planning and organizational skills with a high degree of

detail orientation

. Prioritize, manage and timely execute multiple large concurrent

deliverables

. Coordinate with transporters ensuring vehicle relocations are delivered

on schedule

. Resolve customer complaints

. Liaison between customer and Agent or Transporter.

. Diligent Multi-tasking

. Communicates with high-level customers/clients relocation services and

provides recommendations.

. Served as the main point of contact for the CEO's and CFO's of high

level accounts.

. Resolve complex account issues for high level accounts

Agnes Higuera

Appraisal Coordinator

March 2005 to January 2006

Washington Mutual Bank, Inc - Lake Forest, California

. Provided problem resolution within the Appraisal Resource Center and

responded to internal customer requests within scope of authority.

. Developed and maintained familiarity with appraisal industry standards

and market conditions.

. Coordinated and monitored the daily flow of exception cases and issues

that may fall out of the automated appraisal system, resolving issues

and serving as a point of contact for the origination centers when

necessary.

. Functioned as the intermediary between the loan agents and the

appraisers.

Production Project Manager I

October 1995 to March 2004

Equifax, Inc - Atlanta, Georgia

. Planned activities of designated projects to ensure that objectives

were accomplished within prescribed time frame and funding parameters.

. Executed daily operations of production, scoring and analysis of data

for client portfolio review and prescreen processing.

. Reviewed project proposals to determine time frame, funding

limitations, procedures for accomplishing project, staffing

requirements and allotment of available resources to various phases of

project.

. Wrote, designed and produced project flow charts for management and

sales representative usage.

. Established work plan and staffing for each phase of project and

arranged for recruitment and assignment of project personnel.

. Was instrumental in working with 3 of the top 25 customers, such as

Washington Mutual Bank, American Express and ChoicePoint Marketing.

. Conferred with project staff to outline work plan and to assign duties,

responsibilities and scope of authority.

. Reviewed daily status reports prepared by project peers.

Educational Background

Sacred Heart University, San Juan, Puerto Rico

Ursula'a Cooking School, Atlanta, GA

La Cucina al Foccolare Cooking School, Tuscany, Italy

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