Executive Assistant

Kelly A. JohnsonKelly A. JohnsonKelly A. Johnson

**** ***** **** ***** *******, GA 30028 Cell: 678-***-**** E Mail: **************@**.*** LinkedIn:

linkedin.com/in/kellyajohnson

Experience

My-CDO, Founder May 2011 - Present

• My passion is in helping others succeed and grow their business by completing project tasks. I strive to increase corporate

productivity by leveraging my experiences, skills and professional contributions. My expertise is in Account Management, Event

Planning, Program Management, Excel data analysis, advanced visual charts as well as Marketing material, and executive level

PowerPoint presentations.

I offer a diverse range of experience and have delivered comprehensive solutions to companies such as McKesson Provider

Technologies, Auto Haulers Association of America, Sales Benchmark Index, Sales Talent Group, Hewlett Packard, and Xpanxion.

•

• Director of Operations - Auto Haulers Association of America, Contractor June 2012 – August 2014

• Helped take the conception of an association for auto haulers to reality. Grew the membership from 5 founding members to 75

members within 2 years.

• Program Management for new and existing programs, Account Management, Supplier Member Recruiting and Management,

Quarterly Event Planning and Trade Show Logistics, Marketing including Newsletters, Collateral Material, Website, and Social

Media, Webinar Meeting Planning/Facilitating

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• Sales Talent Group, Contractor January 2012 - June 2012

• Website Management, CRM Database organization and management, Data report analysis, IT administration.

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• Sales Benchmark Index, Contractor May 2011 - January 2012

• Performed data analysis by compiling massive amounts of data, slicing and dicing the data to show trends and areas of improvement

/ decline and created meaningful, highly visual displays and presentations. Ultimately, I converted data to information to actionable

strategies for business improvement.

•

QA Analyst, McKesson Provider Technologist May 2008 – May 2011

Core Team Member of McKesson's enterprise-wide Horizon ERM Access Management solution product that enables healthcare

organizations to be thorough, consistent and efficient in their compliance processing and resource utilization, promoting revenue cycle

improvement during the key patient access points: scheduling, registration, order entry and billing.

Exercised critical thinking and analysis by troubleshooting and triaging product issues, isolating root cause, performing database

evaluation, documenting research and findings, and logging change requests. Performed appropriate follow up on all change requests to

ensure timely delivery and make certain that change requests meet client expectations.

• Onsite customer testing of features as they are being developed to identify design, testability and usability issues.

• Executed manual regression tests, interpreted the results, and diagnose basic test failures.

• Logged and communicated issues found during testing and assessed the severity of the issue with executives onsite.

• Product regression testing and pre-release testing

• Onsite user acceptance testing and validation

• Hot fix and patch testing in QA and client staging environments

• Worked with end users and stakeholders to validate and close defects and service requests

• Crystal Reports Developer onsite and offsite:

• Gather documents and requirements for report creation or modification.

•Created sub-reports, groups, running totals, parameters, summaries, crosstabs, graphs, arrays, etc.

• Create SQL scripts to analyze data correctness

• Analyzed processes and verify they are working correctly (event viewer, program control table, windows services, log files,

etc.) and determine appropriate action to take to fix errors.

Performed performance, stress testing, and regression testing and acceptance testing.

• Strong understanding of SDLC-concepts and have a good understanding of all phases of software quality testing.

• Prioritize, and organize workloads to complete multiple, simultaneous tasks

• Familiar with Agile Software Development Methodologies (work closely with development with iterative releases)

• Lead testing efforts including the development of test strategies, software test plans, test execution management.

• Utilized white box testing and black box testing.

Healthcare Interface communications including HL7 and XMS. CRM, SharePoint, SharePoint Designer

* Onsite customer testing of features as they are being developed to identify design, testability and usability issues.

* Executed manual regression tests, interpreted the results, and diagnose basic test failures.

* Logged and communicated issues found during testing and the ability to assess the severity of the issue with executives onsite.

Office Manager, Xpanxion, LLC August 2007 – May 2008

Reported directly to the COO in managing the office and in providing executive-level administration. Responsible for the planning,

coordinating, and execution of administrative functions and corporate initiatives.

Acted as IT Coordinator for the office systems and equipment, including the installation of new equipment and systems, liaising with

outside IT consultants and third party vendors, and establishing and monitoring of IT procedures and policies.

Primary responsibility for international travel arrangements for our employee's traveling to and from India and ensured that the

appropriate documents were accepted.

Order management and inventory responsibility for office supplies, break room needs, beverage services, and business equipment.

Assisted VP of Sales in the preparation of marketing collateral for presentations and logistical items for meetings.

Application Analyst, McKesson HealthCare May 1997 – September 2001

Responsible for upgrading and customizing software for external healthcare customers in hospital and pharmacy settings. Researched

and resolved technical support issues in specified product areas. Responsible for responding to product application support

questions from customers regarding customer’s software. Analyzed problems with software applications to identify problem areas

and recommended corrective action to resolve the customer’s software problems.

Education

University of North Georgia, Bachelor of Science, Computer Science August 1993 – May 1997

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