Customer Service Medical Assistant

Araceli Bueno

***** ******** ****** ***** ****, CA 90280

323-***-**** ************@******.***

Receptionist

QUALIFICATIONS

• Over 7 years’ experience in an office environment as a Receptionist and File Clerk.

• Good telephone skills; able to transfer calls and take accurate messages.

• Extensive experience booking appointments for clients.

• Excellent customer service skills.

• Skilled in business software including Microsoft Word, Excel, and Outlook.

• Bilingual (read, write and speak English and Spanish).

WORK EXPERIENCE

3/2013-3/2015 Superior Grocers, Lynwood, CA

Bakery Clerk/Cashier

• Took orders for bakery goods.

• Rang up sales using electronic cash register; accepted payments and gave

accurate change.

• Provided friendly and helpful customer service.

2/2003-12/2010 Children’s Dental Group, South Gate, CA

Business Assistant, 12/2009-12/2010

• Answered telephone; responded to staff questions and problems.

• Responsible for maintenance of office equipment; changed paper and toner in

copiers; troubleshooting.

• Distributed incoming mail; used postage meter.

• Entered and documented all doctors’ appointment activities into computer

system.

Receptionist, 10/2003-12/2009

• Answered multi-line telephone; took accurate messages and directed calls.

• Provided courteous and efficient customer service at front desk.

• Booked over 50 patient appointments per day

• Assisted patients with intake forms

File Clerk, 2/2003-10/2003

• Pulled and filed medical charts; made copies of x-rays.

EDUCATION AND TRAINING

2013 Certificate: Medical Assistant

Career College of America, South Gate, CA

2002 High School Diploma

South Gate High School, South Gate, CA

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