Customer Service Management

Jerome J. Palmer

***** ****** ****

Victorville, CA 92395

Cell: 310-***-****

Email: ******.******@*******.***

SUMMARY

Detail oriented management professional with proven Customer Service, Estimating, and

Project Management skills. Demonstrated ability in planning and implementing programs

impacting enhanced productivity and client satisfaction. Managed and performed produ ction,

scheduling, customer service, and estimating duties. Proficient in PSI Management Software.

Estimating, Data Collection, Purchase Orders/Requisitions and Report modules.

EDUCATION

Los Angeles Trade Technical College, Los Angeles, CA

Attended from 1984 to 1986

Major: Printing

EMPLOYMENT

2012 –2014, Customer Service, CCL Label - Outserts, Upland, CA

Responsible for working with customers and sales reps daily to determine fold configurations

that meet customer needs. Estimating and planning projects in Excel using the most efficient

equipment and materials. Scheduling production for maximum press and folder efficiency

between orders. Manage inventory for customers vendor managed inventory programs.

Salary - $ 25.50 hr

2010- 2011, Classic Litho & Design, Torrance, CA

Coordinated the installation of OT View management software.

Trained staff in the use of the OT View software including estimating, job tickets, data collection

and inventory control.

Salary - $35.00 hr

2005- 2010 Estimator/Production Supervisor, California Litho-Arts, Los Angeles, CA

Responsible for estimating projects using EFI/PSI version 12 based on customer and sales

department specifications, determining layout, stock grades and Requirements, sourcing

outside vendors. Production supervisor for 2

nd shift pre-press & press room departments. Responsibilities included, approving all orders on

press for color and content also insured the press and pre-press schedules were maintained.

Salary - $60,000 Annual

1991- 2005 Operations Manager, Classic Litho & Design, Torrance, CA

Responsible for day to day plant operations & procedures

Performed scheduling, estimating using EFI/PSI version 11 & CSR duties managed inventory

control and supervised estimators, customer service representatives, project managers,

electronic pre press, press room, bindery & shipping/receiving departments. Trained staff in

procedures within these departments. Coordinated the installation of EFI/PSI version 10 in

1998. Salary - $25.00 hr

1989 - 1991 Stripper/Camera Operator, Capital Press, Los Angeles, CA

Conducted one two and three color stripping. Operated B&W camera to produce basic line

work, half tones, veloxes, and stats. Made plates, handled equipment maintenance.

1985 - 1989 Stripper/ Camera Operator/Platemaker, Carson Press, Torrance, CA

Conducted one two and three color stripping. Operated B&W Camera to produce basic line

work, half-tones, duo tones, veloxes, and stats. Performed plate making duties, Supervised

camera operator and plate maker. Handled equipment maintenance.

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