Sales Customer Service

CRAIG D. DICKIE

Rancho Santa Margarita, CA *****

Phone: 949-***-****

E-mail: ********@*****.***

Summary: Over 30 years experience in the printing and paper

industries. From the pressroom to production and job

planning to inside sales and sales.

Job CLIENT SERVICES REP, 25+ years experience

Objective:

Experience:

Job Title: Field Marketing - Canvasser

Employer: Verengo Solar

Dates: 07/14 to current

Duties: Generating leads and setting appointments with qualified

homeowners. This is achieved by canvassing target market

areas and delivering a solar presentation to prospective

homeowners then call into call center to set up

appointments.

Job Title: Senior Client Services Rep

Employer: Strategic Paper Group/Bulkley Dunton, La Mirada, CA

Dates: 04/03 to 05/12

Duties: SPG/BD national paper broker, division of

xpedx/International Paper. Work with customers, sales

associates and mill reps providing customers with pricing

and solutions for spot and program business. Once customer

was established, maintained programs, handled

specification changes, managed customer inventories and

usages, constantly checking customer paper will arrive to

destination on time and most all day to day business

needs.

Job Title: Customer Service / Planner

Employer: Mybar Printing, Irvine, CA

Dates: 10/02 to 03/03

Duties: Plan manufacturing of print order from specifications

provided by estimate, customer/sales. Interact with

customers for confirmations, changes, deliveries, etc.

Owned order from entry to delivery.

Job Title: Sales

Employer: Image X / Columbia / Newport, Irvine, CA

Dates: 05/99 to 08/02

Duties: Outside sales for 3 companies during this period. Image X,

Columbia Color/Direct Color, and Newport Printing Systems.

Job Title: Commercial Print Consultant

Employer: Moore, Santa Ana, CA

Dates: 03/97 to 02/99

Duties: Worked with business forms sales reps in San Diego, Orange

and LA counties to identify and acquire commercial print

opportunities with forms customers. Responsible for

creating specs from customer needs for estimates and

pricing, place work with approved vendor, organize proof

review, oversee manufacture and delivery is to customer

approval.

Job Title: Production Planner

Employer: Frye & Smith Printers, Costa Mesa, CA

Dates: 01/86 to 03/97

Duties: Plan manufacture of print order from specs provided by

estimate, customer/sales. Responsible for order from pre

press to press, bindery, outside finishing and delivery.

Interact with customers on a regular basis regarding

specification changes, press schedules, delivery schedules

and locations. Also had inside sales experience for approx

6 months with house accounts, picking up specs, writing

estimate requests, deliver and review proofs with

customers, accompany customers on press checks, etc.

Job Title: QC Inspector/Press Feeder/QC Manager/Production Planner

Employer: Jeffries Banknote Co / Jeffries Lithograph Co

Dates: 02/80 to 01/86

Duties: Inspected sheets off press for consistency and accuracy to

customer sign off. Responsible for samples to customer for

job approval (approx. 1 yr). Press feeder responsibilities

on 2/38, 4/38, 5/38 Miller, 5/50 Miller MAN, 6/40 Miele

sheet fed presses (approx. 3 yrs) Ran QC dept that

included one QC inspector on each of 3 shifts plus 2

employees responsible for client samples (approx. 1 yr).

Production planner (same responsibilities as planner

above, approx. 1 yr).

Skills: Customer interaction, vendor relations, problem

solving, data entry, ordering, account management,

computer and machine skills

Education: Printing major

Pasadena City College - Printing School Certificate

Additional I possess excellent relationships with customers and

Comments: vendors. Can do attitude with customer requests and needs.

Ability to persuade and or push vendors to meet customer

needs.

References: Available on request

Job Title: Copy & Print Supervisor

Employer: Staples, Irvine, CA

Dates: 03/13 to 6/14 (store closed 6/7/14)

Duties: Retail printing office, run all equipment; copies,

large format printing (B/W & color), cutting,

folding, binding, mounting, laminating etc. Supervise

other copy & print associates. Was copy & print

associate 3/13 to 3/14 at RSM store.

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