Customer Service Manager

S teven A Rivera

908-***-****

***************@*****.***

ED UCAT ION

Richard Stockton College of New Jersey

B achelors of Arts in Communication Studies

I n te rnship at WLFR 91.7, News and Weather Coordinator

• Provided state, national and global news reports and follow up reports in

addition too local and national weather forecasts

T EC H N ICAL SK I L LS

MS Word XP, Excel, Windows 8, In ternet, Final Cut Pro

AREAS OF EXPERT ISE

• Innovative and competent professional with a successful performance record.

• Ability to achieve immediate and long term goals and meet operational

deadlines.

• Proven ability to interact effectively with all departments and at all levels.

• Ability to master and integrate all aspects of business operations.

C AREER H I G H L IG H TS

D C H F reehold Toyota, DC H Auto Group, A dministrator/Office Manager,

Service Department, Freehold, NJ, 2006-2014

• Demonstrated ability to t rain, manage, and motivate employees in a manner

w hich ensures maximum productivi ty

• Perform administrative duties including answering and screening incoming

calls, filing, typing, ordering office supplies, maintaining office equipment,

and office daily functions

• Maintained electronic and hard copy filing system through ADP security

software

• Processed Warranty claims and Repair Orders along with money t ransfers

and deposits accurately to proper financial institutions

Max’s Beer Wine and L iquor, Norkus Ente rp r ises, S tore Manager, Freehold,

N J, 2004-2006

• Daily opening and closing of retail stores

• H i r ing/Firing of new employees, inclusive of retail staff and management

personnel providing comprehensive t raining on product knowledge and

sales/service techniques

• Administration of employee reviews and assessment of salary increases

w ithin established budget parameters

• Inventory evaluation for salability and cost management with minimum

p roduct outage, buying t rends and inventory control

• Worked closely with our various venders ordering merchandise, attending

and hosting cooperative sales meetings

S teven A. Rivera

Page 2

***************@*****.***

908-***-****

Blockbuster Video, Shift Leader, 2000-2004

• Opening and closing of retail stores providing extensive customer service and

t roubleshooting

• Trained and managed employees in accordance with corporate standards

• Receiving in-product from vendors, tagging and product merchandising

• Balancing sales receipts, deposits, and inventory management

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