Desiree Medrano
*** *. ******** ***, *** Angeles, CA 90026 . 213-***-**** .
*******.*******@*****.***
OBJECTIVE
Seeking a challenging position as a office receptionist, bringing superb
front desk skills and clerical abilities in order to provide the company
with exceptional customer care and administrative services.
EDUCATION
Los Angeles City College, Los Angeles, CA Current
Medical Billing/Coding
America Career College, Los Angeles, CA
2011
Dental Assistant
New Village Charter High School, Los Angeles
2009
High School Diploma
EXPERIENCE
Day to Day Imports, Los Angeles, CA
Feb.2014- Current
. Performed data entry service for company
. Record customer information
. Perform data entry services for the company in regards to punching in
customer information.
. Proven ability to make over 100 inbound/outbound phone calls every day
to existing customers
. Well versed in identifying customer needs and able to offer a solution
quickly.
. Enter numerical data into database in a timely and accurate manner
. Prepared shipping documents for products scheduled to ship (i.e., Fed
Ex, UPS
First Choice Health Care Medical Group (Volunteer), Los Angeles, CA
May.2014-Aug.2014
. Scheduling Appointment
. Medical Record Charting
. Record Patient History
. Organize and File Patient Record
. Process Insurance Claims
. Schedule Inpatient/Outpatient Procedures
. Performing Billing
Finance Department of Curacao, Los Angeles, CA Feb.2013-
Feb.2014
. Call delinquent account holders and inform them of pending payments.
. Solicit payment from accounts through phone calls and in person.
. Prepare and mail collections letters to defaulting accounts.
. Prepare loan status reports regarding collateral impairments and
collections activities.
. Processed payments by credit card through phone and in person.
. Monitored and collected on historical due amounts.
. Punch all information about collection action of account into billing
system
Melrose Family Dentistry, Los Angeles, CA Sep.2012-
Nov.2012
. Medical Record Charting
. Patient Care
. Scheduling Appointment
. Record Patient History
. Process Insurance Claims
. Organize and File Patient Records
. Schedule Inpatient/Outpatient Procedures
. Perform Billing/Collection Procedures
Untied Taxi Service Dispatcher, Los Angeles, CA Jan.2012-
Aug.2012
. Receive and prioritize calls regarding taxis service.
. Record Customer information into system, verifying the location.
. Maintain verbal contact with caller for the purpose of updating in
progress calls and continually update responding units.
. Maintain log of all radio transmission as to time, duration and
message.
. Perform follow-up on dispatches.
America Career College, Los Angeles, CA Feb.2011-Sep.2011
Student Work Study
. Perform Data Entry
. Filed Document, Pulled Documents
. Answered Phone
. Created Document And Arranged bulletin
. Assemble student files, timesheet, and student immunization cards
. File and deliver records and mail to company department
. Scanning, Copied, etc.
. References available upon request