Customer Service Representative

JAY MIGLIORI

**** *. ******** ****. ***. A, Burbank, Ca. 91505 H: 747-***-**** ***********@*****.***

SUMMARY Have 15 years experience in customer service with great communication skills. I am able to solve problems quickly, learn new software and procedures, have good attendance, work well under pressure and have good call control. I understand deadlines and can adapt quickly to updates and changes.

EXPERIENCE 11/2013 to 10/2014 Customer Service Representative

Blue shield of Ca. - Canoga Park, Ca. Answered incoming calls about health insurance and drug costs. Advised members about their benefits on their Blue Shield plan. Assisted members with medical equipment orders and co-pays.

11/2011 to 06/2013 Customer Service Representative

R56 Media - Burbank, Ca. Answered customers incoming calls for search engine optimization (SEO) sales representatives. Advised team members of incoming order details and packages. Managed customer accounts and orders.

12/2010 to 07/2011 Customer Service Representative

Co-Optimum - Van Nuys, Ca. Worked with Farmers insurance agents for their sales and marketing activities. Provided accurate information on all current sales programs. Advised sales representatives of Farmers insurance rules on advertising.

11/2009 to 12/2010 Customer Service Representative

Capital Brands - Encino, Ca. Placed orders for additional parts and services. Provided support via phone by troubleshooting product issues. Assisted customers with returns and questions on item warranties.

03/2008 to 10/2008 Customer Service Representative

Medtronic - Northridge, Ca. Assisted patients with diabetes pump supply orders. Answered health care questions on diabetes. Guided patients on proper usage and maintenance of supplies.

12/2004 to 07/2007 Customer Service Representative

WMC Mortgage - Burbank, Ca. Answered broker inquiries about loan status. Advised sales team changes needed by broker to get loans to fund. Provided support by getting corrections done to documents for closings.

EDUCATION

High School Diploma U.S. Grant High School - North Hollywood, Ca., USA

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