Customer Service Assistant

VANORIAN C. NELSON

**** ******* *** *****.

Nashville, TN 37214

Cell: 216-***-****

*******@**.*******.***

EDUCATION

****-******* ********* ***** **********

Nashville, TN

Candidate BS, Cardio-Respiratory Therapy, May

2015

GPA: 3.1

Honors: The Dean's List

2005-2009 CLEVELAND CENTRAL CATHOLIC HS

Cleveland,

OH

Cum Laude, June 2009

Honors: YFDC John K. Mott Volunteer Award; A

Program of Lead America

Award; Special Congress Recognition "An Artistic

Discovery" Award;

NCL Basketball Championship

EXPERIENCE

2014 ADVANCE FINANCIAL

CSR( SafeHolder)

. Receive cash deposits from Loomis: verify cash and

endorsements, receive proper identification for cash back,

and issue receipts of deposit.

. Cash checks: verify endorsement, receive proper

identification, and ensure validity and identify

counterfeit currency.

. Answer basic customer inquiries regarding interest rates,

service charges, and account histories while complying with

disclosure requirements, regulations and consumer privacy

policies.

. Accept loan payments: verify payment amount and issue

receipts and issue money orders.

. Balance drawer and safe daily and count currency, coins,

and cash received for deposit and end of day from the

branch bank, by hand and using currency-counting machine.

2011- 2014 KROGER CO.

Hermitage, TN

Bistro Assistant/ Deli/ Bakery Clerk/Overnight

Stocking Crew

Responsible for greeting customers and responding to their

questions and requests in a courteous and helpful

way. Prepare and display food sold in deli; several times

each hour slice, pour, and dip food into containers,

weigh and attach proper labels. Prepare meats and

vegetables for cooking and operate various types of

mixing, frying, and baking equipment. Lift and carry

containers of food products weighing as much as 25 lbs;

and occasionally must lift

and carry items weighing up to 50lbs. Required to operate registers and

complete

sales transactions

properly. Sweep and mop the deli floors as well as wash and sanitize

cookware according

to procedures required by

local health departments.

Accomplishments

. Received 100% on the Kroger "Mystery Shop" for having

outstanding Customer Service.

. Awarded a" Mystery Shop" pin by the head store manager.

2009-2013 TENNESSEE STATE UNIVERSITY

Nashville, TN

Assistant

. Partnered with Residence Assistants, Residence Directors,

the Director of Residence Life and Housing to plan, market,

and promote seminars to improve campus safety awareness.

. Answered and transferred phone calls to requested

departments

. Assisted with development strategies and events to promote

student activities and engage students in campus life.

. Organized and maintained personal files for on-campus

residents for the Residence Director and Director of

Residence Life and Housing.

. Organized, filed, and delivered work-study time sheets to

the pay-roll office.

ACTIVITIES

. Tennessee State University, Epsilon Alpha Chapter of Zeta

Phi Beta Sorority, Inc.

. Member, National Honor Society of Collegiate Scholars

. Member, Golden Key International Honor Society

. Member, Phi Eta Sigma National Honor Society

. Skills: Microsoft Office, Word, Excel, PowerPoint

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