Project Manager Customer

Annette Medina

*** ****** **, *** *******, TX ***10

Cell: 210-***-**** - ****************@*****.***

Summary

Analytical at resolving complex network issues. Critical thinker who addresses customer support issues quickly and

who consistently exceeds performance standards.

Summary of Skills

Results driven. Proficient with Microsoft products including Power

M anagement experience. Point, Excel, Access,and Outlook.

Professional attitude. E xcellent in multi -tasking within multiple

Strong problem solving skills and have the ability computer programs.

to make swift, sound judgments. K nowledgeable in basic computing skills

D etail oriented and able to work under the including mouse usage, Ten key touch, keyboard

pressure of deadlines. usage, launching programs, and window(s)

E xcellent written and listening communication n avigation.

skills, organization skills, and speak effectively.

P atient and diligent.

Vast technical knowledge.

Experience

Risk Operations Analyst II

S eptember 2009 t o Current

JP Morgan Chase Bank - S an Antonio, T X

Performed routine account review of risky ATM deposits and PIN based activity.

Followed standard procedures and action plans to reduce exposure on suspect items and/or transactions.

Initiated the opening of fraud or loss cases as necessary and ensured that case files were accurate and

c omplete.

Communicated actions on suspect items to branch personnel, the customer, Fraud Hotline, and Corporate

Security.

F acilitated that regulatory, legal, bank, and audit requirements were met.

C ommunicated with the customers to validate ATM/DEBIT card activity.

May need to communicate actions on suspect items to branch personnel, customer, Fraud Hotline, and

Corporate Security.

Ensuring that regulatory, legal, bank, and audit requirements are met.

Sr. Operations Specialist

S eptember 2008 t o S eptember 2009

JP Morgan Chase Bank - S an Antonio, T X

Carried out processing request received from internal LOB's (i.e. Retail, Commercial, TSS, Mid Market and

Wholesale).

Performed various activity distributed to the Account Maintenance, Account Closing, and New Account

O pening Segments. (i.e. certification review, indexing, document preparation, and processing monetary

transactions).

Demonstrated the ability to research and resolve customer transactions via systematic input.

Supervised independently to resolve customer issues where policy and procedures are not clear cut.

Assistant to Branch Manager/Project Manager

J uly 2006 t o S eptember 2008

Wells Fargo Home Mortgage - S an Antonio, T X

Performed complex projects to ensure that all business transactions are in compliance with operational,

technical, and regulatory requirements.

Presented weekly data reports/trends to management.

O btained our team monthly sale goals, closing with 62 units and with a volume of 3.2 million.

D evelop, expand, and managed new and existing client relationships by delivering premier service to

customers.

Education

Nutrition, present

Northeast Lakeview College - S an Antonio, T X

Nutrition

Northwest Vista College - S an Antonio, T X

Bachelor of Science : Civil Engineering, 1 998

University of South Carolina - C olumbia, SC

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