Customer Service Sales

George Harris

Driven professional looking to attain a Help Desk, Technician or IT support position

Plano, TX

****************@*****.*** - 281-***-****

I am a motivated and detail orientated professional who undertakes complex assignments and meets tight

deadlines. I possess vast practical knowledge in both computer hardware and software. I operate with a strong

sense of urgency and thrive in a fast-paced setting. Combined I have over a decade of providing exceptional

customer service and problem resolution. I have been working on and assembling computers for over 12 years.

I have strong software and hardware troubleshooting skills. Experience in diagnosing, repairing and replacing

defective parts. I have setup and maintained several office networks. Four years part time on site support for

small/medium medical offices. Provided I was in retail for many years I still have kept up to date on current

technology. I have a high aptitude towards technology, troubleshooting, problem solving and patience with

customer service.

Additional Qualifications

• Over a decade of providing exceptional customer service and problem resolution

• Able to align project strategies with all business plans

• Excellent leadership, team motivation, teaching skills and customer service skills

• Directed and implemented ongoing training of subordinates

• Evaluated employee compliance of organizational goals, policies and procedures

• Facilitated weekly team meetings and lead special project teams to specified goals

• Energetic and highly effective in a continually changing environment

• Twelve years of leading and managing technical minded teams ranging from 5 to 25 employees

WORK EXPERIENCE

Individual Business Owner

ACN - Houston, TX - October 2014 to Present

Technical Support

Jamandre Services - Spring, TX - 2010 to Present

Sales Specialist

Conn's - Webster, TX - 2012 to 2014

Sales Supervisor

Fry's Electronics - Webster, TX - 2005 to 2012

Convergys

Compaq Tech Support Technician - Houston, TX - 2003 to 2004

EDUCATION

Oak Ridge High School - Conroe, TX

Blinn College - Bryan, TX

ADDITIONAL INFORMATION

Relevant Experience

Provided support to small office on site for maintenance, add/moves, and software related issues and

troubleshooting for Jamandre Services

I have built and repaired dozens of machines from custom builds to prefabricated machines

Extensive troubleshooting with both hardware and software related issues

Executed and resolved computer issues in a positive, professional and timely manner

Maintained control while multitasking in a high volume, fast paced environment, even in stressful situations.

Able to self prioritize as well as follow prioritization levels specified from management

Coached and motivated employees to exceed departmental expectations by developing and encouraging

personal growth

Showed dedication to customer service by demonstrating integrity, listening to customer’s needs, and

exceeding their expectations

Technical Skills

Advanced Computer and Information Technology Training from Intel, HP/Compaq Tech Support, HP Live

Training, Computer Building, Troubleshooting, Diagnostics and Repair

Software / Hardware

Microsoft Office 03/07/10 and some experience in office 365; Windows XP (all versions) and Windows 7 (all

version), Mac OSX 10.4 to Mavericks, managing internet explorer v8 - v11, Managing and understanding

drivers, Mobile OS - IOS 5 and up, Android from Gingerbread on up to Jellybean (Some kit Kat), Antivirus

software - McAfee, Norton, AVG, including Windows Defender

Networking in TCP/IP - IPV4, basic router setup from home and small offices, Installation of switches, basics

of wireless networking, CAT5/6 Network cable running, and understanding of different types of broadband

services

Contact this candidate