Customer Service Representative

Ivan Terrazas

**** ******** ********** **., ********, GA 30060 • 404-***-**** • *******.********@*****.***

Objective

To find a job in the North Atlanta area that utilizes my diverse Helpdesk / Technical support background.

Qualifications

• Bi-lingual, fluent in both English and Spanish in speaking, reading, and writing

• Clear communication and people skills, very patient and maintains positive attitude

• Adaptive to various work environments and changes made to procedures

• Knowledge of Microsoft Office, Salesforce and SAP AG

• Quickly able to process and document information as needed (WPM – 70)

• Capable of handling high volume environment

Education

Southern Crescent Technical College Griffin, GA

Computer Science Jan. 2010 – Dec. 2010

Fayette County High School Fayetteville, GA

Diploma May 2009

Work Experience

Regency Technologies, Austell, GA Aug. 2014 – Dec. 2014

Computer Technician

• Diagnosed computers for issues

• Repaired computers in need of repair

• Met daily quotas for department needs

Alorica Inc., Simpsonville, SC Sept. 2013 – July 2014

Samsung Electronics America Technical Support Agent

• Assisted customers with troubleshooting various issues with their products

• Maintained customer relations

• Set up service requests for customer products which were beyond over the

phone troubleshooting

Volt Workforce Solutions, Peachtree City, GA

NCR Silver Customer Care Agent Apr. 2013 – Sept. 2013

• Assisted customers with set up of software, hardware, and back office

• Maintained customer relations

• Input customer information into system including confidential documents for

credit card transactions

Blockbuster Express Customer Service Agent Jan. 2013 – Mar. 2013

• Assisted customers with the rental process of DVD and Blu-ray movies from a

remote kiosk

• Maintained customer relations

• Processed work orders for out of order kiosks

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