Customer Service Sales Representative

Joshua Roberts

**** *. ****** **. ******, Az ****9 Cell: 267-***-**** Email:******.*.*********@*****.***

Summary

Dependable, hardworking automotive technician with 10 years accumulated experience, 4 years of experience in a

professional setting. Efficient mechanic who consistently guarantees customers a high turnaround time for auto

repairs focused on quality and customer satisfaction. Extensive base knowledge in domestic veh icles including gas

and diesel applications. Base knowledge of imports ranging from Honda to Mercedes.

Skills

• Brake repair and replacement

• Hydraulic equipment

• Small engine mechanics

• Preventative maintenance

• MS Office

• Mathematical aptitude

• Dependable, independent worker

• Strong work ethic

Experience

Wheel Repair Technician 12/14 to 1/15

Dent Wizard International Phoenix, AZ

Undertaking the process of painting, powder coating, straightening, repairing and reconditioning.

Tire and Lube Technician 5/14 to 9/14

Hurst Firestone and Complete Auto Care Flagstaff, AZ

Responsible for knowing filter and oil capacities for all makes models and years of customer vehicles.

Repairing and replacing tires, including but not limited to mounting, dismounting, balancing tires of

various sizes on rims of various sizes and types.

Master Mechanic Apprentice 2/13 to 5/13

Auto Galleria, LLC Scottsdale, AZ

Followed checklists to verify that all important parts were examined. Serviced air conditioning, heating,

engine cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages.

Examined vehicles to determine the extent of damage or malfunctions. Repaired an d replaced belts, hoses,

and steering systems. Operated pneumatic hand tools and air compressors. Rebuilt and repaired engines.

Removed and replaced tire, shocks, struts and brakes. Repaired and replaced radiators and water pumps.

Preventative Maintenance and Lube Technician 8/12 to 3/13

Cactus Asphalt, Inc. Tolleson,

AZ

Followed checklists to verify that all important parts were examined. Serviced air conditioning, heating,

engine cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages.

Examined vehicles to determine the extent of damage or malfunctions. Worked on a variety of vehicles

including semi-trucks. Repaired hydraulic pumps, cylinders, couplings and fittings.

Sales Representative and Customer Service 4/12 to 8/12

Moon Valley Nurseries Avondale, AZ

Recommended and helped customers select merchandise based on their needs. Confirmed that approp riate

changes were made to resolve customers’ problems. Informed customers about sales and promotions in a

friendly and engaging manner. Received and processed cash and credit payments for in store purchases.

Maintained friendly and professional customer interactions. Demonstrating that customers come first by

serving them with a sense of urgency.

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