Customer Service Nursing Home

*** ********* *** 850-***-****

Crestview, FL **539 *.*********@*****.***

Katherine M. Stone

April 2012- Current Crestview, FL

Experience Community Health Systems

Eligibility Screening Representative

Screen referred self-pay patients for programs such as Medicare,

Medicaid, Medicaid for Nursing Home Placement, Crime Victims,

Vocational Rehabilitation, QMB, SSI and any/all other third party

coverage and other available local, state and federal programs and the

Hospital’s Financial

Assistance Program. Responsibility include:

Observe professional ethics in maintaining confidential

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information.

Answer phone calls in a professional and courteous manner,

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taking appropriate action

Screen patients using a positive and courteous tone.

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Utilize screening and determination forms to assist self-pay

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patients in applying for possible eligible programs

and financial aid.

Assist patients in obtaining all papers and proof necessary so

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that the case can be reviewed by appropriate case

worker(s).

Assist patients in completion of all applications.

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Contacting the patient prior to and after the appointment to

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insure that the appointments are kept.

Enter correct patient data into the computer terminals.

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Collect and arrange for payments by patient or responsible

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party.

Perform additional tasks as assigned

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Help customers apply for health insurance through the

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Marketplace.

March 2009–April 2012

North Okaloosa Medical Center Crestview, FL

Registrar

Manage multiple duties involved in the registration of inpatients and

outpatients during both the admission and discharge of multiple

patients. Responsibilities include:

• Using the hospital’s computer system to enter patients’ insurance

information, as well as verifying all the data to ensure its validity.

• Collecting patients’ payment upon discharge for services

received.

• Handling incoming phone calls.

November 2009–July 2010

October 2006 –May 2008

Mias Italian Restaurant Crestview, FL

Server

Provided excellent dining experience for customers in a relaxed,

professional manner. Responsibilities included:

• Using keen attention to detail when taking customers’ orders to

ensure they received meals and drinks that met or exceeded

their expectations

• Validating customers’ ID to verify that they met the minimum

requirements for alcoholic beverages.

• Memorizing daily specials in order to inform customers of the

ever changing meal options.

• Calculating bills, which were often large and complex for

separate parties, so that they were accurate.

• Advising the customer on any questions about the menu.

• Providing excellent customer service when there was an issue or

question about the food or the bill.

• Being an essential part of the team by helping restock items,

clean the dining and kitchen areas and assisting other servers

with food delivery and other duties.

January 2009–September 2009

Fudpuckers Destin, FL

Server

Assisted guests in a multitude of ways, providing superb customer

service to ensure a great dining experience. Responsibilities

included:

• Utilizing excellent communication skills to inform the customer

about daily specials or answering any questions they had

regarding the menu.

• Employing a focused attention to detail while guests ordered so

that there were no mistakes in their meal.

• Following up consistently throughout a guest’s stay to make

sure they were enjoying their meal or if any additional items

were needed.

• Preparing itemized checks for customers and double checking

for accuracy.

• Providing full team coverage and support to help my co-

workers during lunch and dinner rushes.

• Cleaning and restocking assigned areas to maximize efficiency

and appearance.

July 2008–December 2008

Carmax Clearwater, FL

Sales Consultant

Assisted potential buyers with expert guidance in finding a car that

best fit their needs. Responsibilities included:

• Using extensive knowledge to answer any questions the

customer had about a car’s performance or reliability to guide

their buying decision.

• Scheduling and accompanying customers on test drives to

further increase their knowledge on a particular mode.

• Consulting buyers on Carmax insurance and payment options.

• Received Outstanding Performance Recognition October 2008.

Education 2006-2010 North West Florida State College Niceville, FL

Associate of Arts

2008-2008 St. Petersburg College St. Petersburg, FL

2002-2006 Crestview High School Crestview, FL

Certified Application Counselor (C.A.C.)

Certification/Skills Microsoft Word, Excel, and Access. Type >50 WPM.

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