Customer Service Security Officer

Renald Chavannes

***-** ******* ****, *********** Gardens, NY 11434

718-***-**** **********@*****.***

Objective

Ambitious and goal driven individual seeking advancement and maximized

profit potential through gained experience in fields of transportation,

management, sales, and marketing

Technical Skills/Proficiencies

Novice Microsoft Office knowledge

Managing teams in operations and expansion

NYS Licensed Maritime Security Professional

Marketing and Promotions Strategist

Fluent in the Creole, moderate to fluent in French

Transportation Worker Identification Credential Approved

Professional Experience

January 2014 - Liberty Tax Service Long Island City, NY

Present

Lead Tax Preparer

Prepare individual personal NY and multi-state federal and state tax

returns

Inform and educate taxpayers on rights and options while filing their

returns

Electronically file returns and correspond with customers during post

filing process

Help resolve audit and other potential taxpayer inquiries

May 2014 - Present Worldnet Jamaica, NY

International

Operations Specialist, Logistics Coordinator, Customer Service

Representative

Search, select and prepare international and domestic flights for

high-end fashion goods

Recover and tender prepared international and domestic flights for

high-end goods

Manage consolidated flights with respect to US Customs designations

Prepare post flight documentation for International Customs Bureaus and

customer delivery

July 2007 - May 2014 TC Shipping Services Staten Island, NY

Inc.

General Manager, FSO, CSO (Certified Facility & Company Security Officer)

Manage and oversee overall operations

Staff Development & Training

Liaison to Federal Authorities (CBP, FMC, USCG)

Prepare, proof and submit vessel manifests to US Customs upon vessel

departures

Manage and resolve customer issues and inquiries

Education

York College Jamaica, NY 2002-2003

Business Administration

NYC College of Brooklyn, NY 2000-2002

Technology

Business Marketing

Awards/Accomplishments

Maritime Security Professional January 2011

Training

Vessel, Facility & Company Security Officer Training

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