Operations or HR Manager

Jennifer Pool

***** *. **** **. ******, KS ***** 913-***-**** *********@*****.***

Objective

Energetic management professional organized and diligent with a strong background in sales, planning, budgeting and staffing.

Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Manager who thrives in a fast-paced

and competitive environment. My bilingual skills and ability to communicate with all types of people will prove to be an asset

to most companies.

Skills Profile

- Bilingual English/Spanish -Natural Leader -Powerful negotiator

- Team Building -Adaptable -Strong public speaker

- Sound judgments -Calm under pressure -Staff Development

Employment History

Operations Manager, Spartan Staffing (acquired A-1 Staffing) 6/1/2011 4/1/2015

Overland Park, KS

- Increased yearly revenue from $1.5 million to $3.45 million

- On schedule for a 15% growth for 2015

- Handled all aspects of managing the branch P&L

- Continuously sourced new clients & managed an existing 30 clients

- Managed 3 in-house Staffing Specialists & up to 160 temporary associates

- High-performer; remained steady #1 in district, #2 in region, & #72 in nation.

Area Staffing Supervisor, A-1 Staffing 09/2007-05/2008 & 04/2009-6/2011

Overland Park, KS

- Increased revenue from $15K/week to $86K/week.

- Was the top office in sales & record keeping 3 years in a row

- Managed the staffing & operations for 3 office locations with 4-5 coordinators reporting to me directly

- Led my office in a 110% increase in revenue from 2009 to 2010.

Branch Manager, Staffing Connections 06/2004-08/2007 & 05/2008-3/2009

Olathe, KS

- Recruited & staffed all types of positions including professional, administrative, warehouse, construction, & skilled

trades

- Was the top office in sales & record keeping 2 years in a row

- Hired & trained in-house staff to be successful recruiters

- Maintained & added new customers, some that I had serviced over a 6-year period.

- Handled all outside sales & customer service, including collections.

- Led my office in a 60% increase in revenue by June of 2007

- Successfully passed 2 yearly audits that were run by an outside company who handled our risk management, having

the highest score of all the offices.

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Branch Manager, Flexible Staffing 2001-2004

Olathe, KS

- Recruited & staffed all types of positions including professional, administrative, warehouse, construction & skilled

trades.

- Maintained all personnel records, handled all payroll & invoicing.

- Assisted in the closing of Flexible Staffing & helped in the transition of moving our customer base to Staffing

Connections

Estimator/Contract Sales Rep/Consultant 1994-2000

Various Construction Companies-Sunstone Construction & HSR Construction Dallas, TX

- Estimated primarily exterior construction/painting projects for the multi-family industry. Prepared scopes of work

& proposals.

- Handled outside sales & contract negotiations. I sold/managed over 3 million dollars of contract sales /year.

- Maintained a huge client base, developed a well-respected name for myself in the industry.

Professional Qualifications

- Outside sales, cold calling, superior customer service, MS Word, Excel, Client Databases, Employee Management

Systems, Power Point, permanent & temporary placemen t & direct hire, risk management control, worker’s

compensation, EEOCC, SSA Compliance, generating/satisfying/maintaining an equitable client base, 8 years experience

with the Homeland Security E-Verify Program, ASA Training on I-9 procedures, FLSA, FMLA, payroll, employee

retention, general accounting & collections, budgeting, multi-million P&L management, Government contracts,

including prevailing wage & certified payroll, strategic planning, time & resource optimizations, vendor negotiations,

partnerships, & sourcing, bilingual in English & Spanish, cross-cultural communications, departmental operations

management, human resource leadership.

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Activities

- Children’s Ministry Volunteer @ Community Covenant Church Lenexa, KS since 2003

- Participate in Local Serve Day, assisting our local community needs

- Play fiddle & hammered dulcimer

- Belong to Friends of Missouri Town 1855 & perform with clogging group, Village Cloggers

- Volunteer for daughter’s non-for-profit theater company, Trilogy Cultural Arts for the past 4 years

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