Director

Sandi K. Garcia

Project Management Professional (PMP) Certified Network Administrator

(CNA) VMware Certified Professional (VCP)

( 22 Raritan Drive, Califon, NJ 07830 ( 908-***-**** (

***********@*******.*** ( www.LinkedIn.com/in/SandiKGarcia

Information Technology Executive Leader

Cutting Edge Technical Vision Best Practices in Engineering Leadership

Architecture Strategy & Planning

Virtualization & Cloud Service Innovations Business Process Design &

Optimization

Visionary, resourceful, and analytical IT leader and transformational

change agent with 15+ years of experience leading the design and

implementation of world-class enterprise infrastructure solutions that

drive business growth and development. Experience solving significant

infrastructure scaling, reliability, manageability, and security

challenges. Continuously remain well-informed of technological advances and

investigate superior methods for accomplishing tasks, integrating new

technologies, and securing the networking environment. Motivational leader

who has trained, developed, and managed large cross-functional teams,

fostering an entrepreneurial spirit that has driven the innovation and

success of multiple large-scale technology projects. Extensive experience

in Fortune 100 and 500 environments. Expertise includes:

( Enterprise-Level Project Management ( Enterprise Infrastructure

Management ( Policy & Procedure Development

( Windows, Linux, & Unix Virtualization ( Cloud Computing Management

( Shared Services Infrastructure Sites

( Risk Management & Disaster Recovery ( Business Continuity Planning (

Service Level Management

( Software Development Lifecycle (SDLC) ( Capacity Planning &

Management ( Architecture Governance

( Budget Management & Cost Reduction ( Profit Growth Initiatives (

Vendor Relationship Management

Noteworthy Career Highlights:

> Led the consolidation of server/storage onto virtualized architecture for

New York Life and Wyndham Worldwide.

. Virtualized 2000+ Windows and Linux servers at New York Life, with an

average 20:1 guest to host ratio. Designed the vCenter organizational

structure and LUN allocations. Migrated approx. 80% of overall Shared

Services Locations, realizing an ROI of $12MM over three years.

. Deployed vBlock technology and virtualized several critical business

applications at Wyndham. Executed a 65% virtualization rate on Windows

and Linux in two years with a 25:1 guest to host ratio, generating a

$6MM ROI.

> Managed a major Microsoft Exchange upgrade onto a virtualized platform at

Wyndham, after MS Exchange Server 2003 was deployed with Outlook Client

2003, 2007, and 2010 causing several issues and outages to business email

services.

. Built a new virtualized platform; migrated all user mailboxes, public

folders, and distribution lists onto Exchange Server 2010; upgraded all

Outlook clients to Outlook 2010; and the entire environment was

stabilized.

. Currently working with Microsoft to converge with the other business

unit Exchange organizations and move all environments to Microsoft

Office 365 Cloud.

> Directed the build of a secondary datacenter and Disaster Recovery (DR)

shared services site at New York Life, with a capacity/design model based

on building new DR procedures, terminating the outsourced DR contract,

and hosting DR internally.

. Led deployment of electrical infrastructure, heating/cooling, raised

flooring, structured cabling, building security, cabinets, and a new

backup network and backup/recovery solution for bare metal.

. Facilitated the site going live within nine months, conducting the

first DR test two months later, with testing success rates improving

year-over-year and reducing the original Recovery Time Objective (RTO)

by 33% from 72 to 24 hours.

> Developed and maintained Service Level Agreements (SLA) for Wyndham

Infrastructure Services to meet business deliverables in a more swift and

streamlined manner.

. Designed a workflow process and single point-of-entry for requesting

and delivering infrastructure, including servers, storage, databases,

clones, and new middleware instances.

. Ultimately realized an eight-fold reduction in server delivery time

from request to deployment (from six months to three weeks), and

additionally centralized server procurement and slowed sprawl.

> Configured the Infrastructure organization to align with an Operations

and Engineering model at Wyndham, and began cross-training skill sets

toward a Cloud-based support model.

. Advanced skill sets and significantly improved incident management

metrics and service deliverables by providing formal cross-training

initiatives.

. Developed a SharePoint website to publish policies, procedures,

libraries, knowledge-base articles, SLAs, and standards.

> Achieved a 40% discount on software and generated a $1.5MM savings for

Wyndham by executing an Enterprise Level Agreement with VMware across

multiple business units, with discounted pricing applied to existing

support and maintenance.

> Recovered $2MM in support contracts at Wyndham through tools

rationalization and infrastructure management platform consolidation.

Professional Experience

Wyndham Worldwide, Parsippany, NJ

Director, Infrastructure & Platform Services 2012 - Present

Successfully direct a 40-member IT organization, managing the engineering

and 24x7 operational support of all infrastructure and platform

technologies including, Active Directory, Email Services, Windows

networking protocols, Server, Platforms, Storage, Backup/Recovery, Oracle

and SQL Databases, Middleware, and Scheduling.

. Plan, manage, and maintain a $20MM operational budget, and set strategic

direction for technologies, life cycle and refresh rates, roadmaps, and

growth.

. Oversee operational management, outsourced and vendor relationships,

business process design, systems engineering services, IT governance

systems, global monitoring and NOC services, and regulatory compliance

functions for all systems.

New York Life, Clinton, NJ

Team Lead, Virtualization & Windows/Linux Server 2009 - 2011

Promoted into position to lead the technologies and team responsible for

the engineering and operational support for a Windows Server and VMWare

environment, consisting of approximately 2000 servers: 105 ESX Hosts, 1000

VMWare Virtual Guests, 900 physical servers, including Datacenter, Field,

and Remote Sales offices. Continued primary liaison responsibilities with

all partner teams.

. Managed the health and availability of the virtualized environment,

ensuring successful backups of the environment for DR testing and

capacity management of shared resources.

. Partnered with Asset and Configuration Management to maintain visibility

in the environment and improve processes and procedures.

Systems Engineer, Virtualization & Windows/Linux Server 2004 - 2009

Effectively engineered, deployed, and supported all Windows/Linux and

VMWare Virtualization platforms. Reported on health and availability

metrics, server counts, virtualization ratios, capacity, and organic

growth. Acted as the primary liaison to all partner teams, including Asset

and Configuration Management, Disaster Recovery, Business Applications,

Help Desk, UNIX, and Storage.

Systems Administrator, Windows Server 2001 - 2004

Provided daily operational support for all Windows servers, file/print

cluster, field office servers, print queues, and on-call rotational

support.

Network Administrator, Bourne Noll & Kenyon, P.C. 2000 - 2001

Network Administrator, Greenberg, Dauber, Epstein & Tucker, P.C. 1998 -

2000

Education & Credentials

Bachelor of Arts (B.A.) in Criminal Justice & Psychology, American

University, Washington, DC 1997

Associate of Science (A.S.) in Criminal Justice, County College of Morris,

Randolph, NJ 1993

Project Management Professional (PMP)

VMware Certified Professional (VCP) 410

Certified Network Administrator (CNA)

Training: Symantec NetBackup Administration ~ VMWare Performance Management

(multiple versions) ~ VMWare Install, Build, & Configure (multiple

versions) ~ Windows Server 2008 & 2003 Advanced Troubleshooting ~ Windows

Server 2000 Administration ~ Altiris Server Management Administration ~ EMC

IT Transformation ~ A.J. O'Connor Executive Coaching ~ Various Conferences

& Vendor Forums on IT Strategic Planning & Transformation.

Sandi K. Garcia, PMP,

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***********@*******.***

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