Customer Service Administrative Assistant

CAROLYN CONWAY

**** ********* **. #**** *******, TX, 77040, 832-***-**** ***********@*****.***

I am seeking to obtain a responsible position in a professional office environment where my skills and expertise are

valued and can benefit the organization.

PROFESSIONAL EXPERIENCE

BOWENS & ASSOCIATES INSURANCE HOUSTON, TX

Office Manager/Administrative Assistant February 2012 – Present

Provide administrative support to the company CEO and staff members.

Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, and

travel arrangements.

Prepare reports, presentations, memorandums, proposals, correspondence, and organize office for efficiency.

Perform data entry as needed and reconcile expenses, invoices and bills.

Handle inside sales and customer service calls.

Interact professionally with all levels of staff, clients, and maintain the highest level of confidentiality

Customer Service/Inside Sales February 2011 – February 2012

Marketed and sold services and products to an established client base.

Followed up on leads generated by outside sales representatives.

Prepared quotes for ordered products and services.

Provided excellent A+ customer service which added to customer retention and referral growth.

RESTORATION HOUSTON MINISTRY HOUSTON, TX

Assistant Program Director March 2010 – December 2010

Assistant to Program Director of residential women’s home – up to 20 residents.

Attended workshops, seminars, and conferences to obtain program ideas, information, and resources.

Provided discreet administrative support, scheduled appointments, and maintained accurate, up-to-date

confidential client files.

Adapted to diverse personalities and consistently provided friendly, personable care and service.

LIT GROUP HOUSTON, TX

Departmental Supervisor September 2006 - August 2008

Supervised production schedules, production quality, and on time delivery of document information.

Trained, developed and counseled employees to develop a high performing team.

Coordinated closely with QC/QA department regarding data entry input.

SKILLS

Excellent organizational and administrative skills, with experience in dealing with customers and high level

workloads within strict deadlines.

Strong knowledge of office and administrative software including Microsoft Excel, Word and Power Point.

Accustomed to fast paced offices and juggling multiple tasks simultaneously.

Strong customer service and interpersonal skills.

EDUCATION

HOUSTON COMMUNITY COLLEGE

HOUSTON, TX

Certificate of Accounting

UNIVERSITY OF HOUSTON DOWNTOWN

HOUSTON, TX

Bachelors in Business Administration

(Not completed)

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