Network Administrator

EDUARDO CASTRO Cell: 201-***-****

** ******** *** ****** *****, New Jersey 07663 E-mail: **********@*****.***

EDUCATION Dover Business College Paramus, NJ

Feb. 2002-Apr. 2003 Diploma: PC Support and Network Administration

Professional Profile Operating Systems: Windows XP; Vista;7 and 8: Windows 2000,2003, 2008 Server;

Network: LAN & WAN; TCP/IP, DNS, DHCP, FTP; Routers; Switches; Modems; Hubs

and Bridges. Pharos Print Management; Remote Management; Wireless ; Avaya/Intuity

Audix phone System; Cisco VOIP; Network Cabling

Hardware: Workstation, Laptops & Servers; Printers ; Scanners; Mobile Devices;

Audio/Video; Voip

Software: Lotus Notes Client & Server, Microsoft Office, Symantec Ghost, IBM Director,

SysAid, Manage Engine Netflow Analyzer/OpManager, Microsoft Office 365, Active

Directory; PC hardware; VMware, Venyu Web Central Control, Cisco WAE/WAAS

Manager

EXPERIENCE

08/08-Present Stephen Gould Corporation

Network Administrator/Help Desk Engineer

• Muti Level Tier help desk support for 40 offices including corporate to resolve

complex problems. Provided detailed descriptions of issues in trouble ticket

system and followed up diligently to ensure swift resolutions.

• Lotus Notes Domino Admin, and Client. Creating, Managing and Support.

• Network Monitoring via Netflow Analyzer

• Cisco Viop, Unifed Call Manager Administration\ Unity Connection

Administration

• Cisco Wide Area Application Services,\ Engine Device Manager

• Multimedia Support\Smart Board\Projectors

• Printers, Faxes, Scanner and Copy Machine Support

• Windows XP, 7,8 Environment

• Design, Development and implementation of Ghost Images

• PC Maintenance\Repair\Imaging and Data Recovery

• New Hire set up (moves, additions, changes, training etc.)

• Windows Server Administration\ Active Directory

• Venyu Off Site Data Restore Backup and Restore

• Sophos Antivirus: Virus and malware removal

• Mobile Smartphone and Tablet Device Support

05/06-07/08 PricewaterhouseCoopers New York, NY

Specialist IT Field Services

Diagnose/Troubleshooting/Repair/Re-imaging/Deploying of client machines

Smartphone setup and troubleshooting

Responsible for vendor repair of laptop equipment and parts

AV equipment support for Training Room/Conformance Room

Inventory Management of all laptop and peripherals

Windows 2000 Server management

Managed US Escalation support team (Based Out of Tampa)

Cisco call manager

Lotus Notes support and administration

Service Window user support

11/04-05/06 Berkeley College New York, NY

Information Systems

Management/support for 3 NY campuses

Provided IT support to Students and Staff.

Coordinating all on sight vendor repairs and installations

Installation, configuration and upgrades of all administration & classroom

PC’s

Creation and deployment of Ghost images for campus admin/classrooms

Responsible for training of new employees in IS department

Maintenance/Backup/Support/upgrades of servers, computers, & AV

equipment

Administration of Avaya/Intuity Audix phone system

Installing, adding and supporting users in Lotus Notes and Blackberry Hand

Held devices

Smartsource Rentals Englewood, NJ

2002-2003 Computer and A/V - Field Technician

• The transport, on-site installation, configuration, networking, customer service,

and troubleshooting of our computers, software, and related peripherals to

tradeshow and corporate events environments.

• The transport, on-site installation, configuration, operation, customer service, and

troubleshooting of our audio visual equipment and related equipment.

• In-house order prep to include software image configuration of Servers,

computers and laptops, cleaning, staging and packing all required accessories

• In-house order prep of AV equipment to include cleaning and testing prior to

delivery to show site

REFERENCES: Available Upon Request

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