Customer Service Manager
Resume:
JANICE REMITA
Scottsboro, AL 35769
***********@*****.***
[pic]
PROFESSIONAL SUMMARY
Business professional with extensive experience in accounting software,
databases, and customer support. Self-motivated, detail-oriented
professional with exceptional leading, communicating and mentoring
abilities. Team player who possesses enthusiasm and a "can do" attitude.
PROFESSIONAL OBJECTIVE
A Management/Sales position utilizing strong interpersonal and
communication skills to increase customer sales and satisfaction.
TECHNICAL COMPETENCIES
? Accounting Software: SAP, Great Plains, Real World, QuickBooks, Oracle,
and IFM
? Software: Sharepoint, Word, Excel, Access, PowerPoint, Report Writers,
Databases, Web, and Windows
( Industries: Manufacturing, Retail, Wholesale Distribution,
Telecommunications, Legal, DOD
PROFESSIONAL EXPERIENCE
Contractor, 1995-2015
? Clients: InfoImage, MDA, NASA, Intergraph, SAIC, Nextel Communications,
Inc., fibermarket.com, Delta Technology, Bellcore, Mapics, Inc., Atlanta
Committee for the Olympic Games and Pinpoint Retail Systems, Inc.
? Positions: Quality Assurance Analyst, Business Analyst, Analyst, Report
Writer
? Responsible for test planning and testing of International Financial
Management software
? Established testing policies and procedures for B2B software through four
major releases
? Set-up a defect tracking system and assigned test cases to testers
? Led Accounts Receivable upgrades and file conversions
? Participated in ISO 9001 and CMM audits
( Designed IQ training documentation and conducted training classes
? Created custom reports
? Analyzed customer business needs and recommended program enhancements
? Interfaced with potential customers demonstrating retail software package
applications in support of sales team
Office Manager, Stanford, Fagan & Giolito, Atlanta, GA, 1994
? Office Manager & Systems Administrator for an employment and labor law
firm
? Responsible for payroll, payroll taxes, A/P, A/R and billing
? Managed software, network and hardware support activities
? Implemented and managed network backup system
Senior Support Representative, Success Systems, Inc., Norcross, GA, 1990-
1994
? Provided helpdesk support for UNIX-based order processing package
designed for the food brokerage industry
? Trained customers and employees on software problem identification and
resolution
? Designed and wrote Customer Support Guide
? Consistently received high customer survey satisfaction results
? Set up Chart of Accounts. Balanced General Ledgers.
BS - Auburn University
Contact this candidate