Customer Service Project Manager
Resume:
RICKY L. CAIN
**** ****** ****** ****, ******, NC 27047 *************@*****.***
SUMMARY OF QUALIFICATIONS
Extensive experience in IT Operations and Telecommunications Systems
Design, implement, and support of LAN and WAN systems
Expertise in Cisco, Novell, Windows, TCP/IP, and Windows-based
software
Experience and knowledge of International Networking and Vendor
relationships
Extensive experience with wireless technology dealing with vendors
such as Cisco, Meru, Symbol, LXE, Tecklogix, & Intermec
Expertise in Network management platforms including Cisco Works, HP
Openview, MRTG, Solarwinds, & Netscout
Proven experience with PC and network installation, support, and
training
Assisted in establishing and staffing Help Desk for Sara Lee Hosiery
Ability to effectively manage multiple large scale projects, dealing
with vendors, end users, and business units
EXPERIENCE
Hanes Brands - Corporate Headquarters
Hanes Brands Network Services Senior Technology Analyst
5/98 - 4/15
Supervise and direct activities of Technology Analysts as they relate
to specific projects
Provide second level technical assistance and support for all data
communication systems and network devices
Prepare and monitor Capital Expenditure Requests, assist in budget
preparations, prepare long range plans for network
Configure and support Frame relay network and fiber optic network for
both local and wide area
Work with vendors and users to ensure maximum network performance and
uptime
Evaluate new equipment and technology, present recommendations to
management with proposed benefits and detailed plans for
implementation
Serve as IT liaison for Application and Business units on proposed
projects impacting the network infrastructure
Sara Lee Hosiery - Network Services Technology Analyst
5/96 - 5/98
Provide first level technical assistance and support for local and
wide area network
Maintain network documentation and monitor network devices
Provide training for helpdesk on network management and basic network
troubleshooting
Configure and install network equipment according to specifications
and plans provided
Sara Lee Hosiery - Network Services Technical Support
Specialist 8/90 - 5/96
Install and support PCs, file servers, and associated hardware
Install and support all PC software utilized by SLH staff
Provide training to end users as required
Assist Help Desk, perform service calls, and be available 24 hours per
day when on-call
SLH - Computer Center Help Desk Coordinator
2/89 - 8/90
Provide support, assistance, and problem resolution to end users
Ensure satisfaction of users and optimum availability of SLH systems
Monitor and control all Computer, Communications, and Environmental
Systems
Maintain an on-line problem management system for all systems related
hardware and software
SLD/SLH - Computer Center Operator, Chief Operator
7/81 - 2/89
Responsible for accurate and efficient operations of IBM 4380,
Honeywell DPS8000, and all associated peripherals
Ensure production schedules are met, make adjustments as required
Maintain proper security procedures
Train and direct activities of operations staff
EDUCATION
Gardner Webb College Graduated 1987 - Magna Cum
Laude
Boiling Springs, NC B.S. in Business
Administration
Surry Community College Graduated 1981 - Honor
Graduate
Dobson, NC A.A.S. in General Business
Management
A.A.S. in Accounting Technology
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