Customer Service Medical

LATESHA MORGAN PRITCHETT

*** ****** ******, ********, *.Y 11238 C: 347-***-**** *****-*********@*****.***

PROFESSIONAL SUMMARY

CAREER SUMMARY: A qualified Receptionist with years of experience working directly with doctors, exceptional details and goal oriented

personality who has excellent abilities to perform the task and duties given with the up most professionalism and possess skills and capabilities,

as well as exceptional customer service skills.

CORE QUALIFICATIONS

Ms Office Proficiency Motivated

Dedicated team player Punctuality and efficiency

Multitasking ability Customer service skills

Hard Working Organization and managerial

EXPERIENCE

Receptionist 09/2010 to 08/2013

HOLLISWOOD HOSPITAL Queens, NY

● Welcome all patients and visitors by greeting them answering all inquiries and directing them

through the registration process

● Answering multi-phone lines, scanning documentation and completing daily patients callbacks.

● Discharge patients, assist office and medical staff.

● Collect all insurance information, verify patients demographics.

● Demonstrates effective verbal and written communication that is clear, well organized and

understanding of the patients needs.

Administrative/Receptionist 08/2007 to 07/2010

GREY STONE STAFFING Massapequa, N.Y

● Greeting and assisting visitors, patients politely and professionally.

● Answering multi-line telephones, switch-board.

● Schedule meetings in conference room.

● Receive, direct and relay telephone-calls and e-mail messages to appropriate personnel.

● Documenting income deliveries.

● Maintain the general filing system and file all correspondence.

Medical Billing and Coding Specialist 04/2004 to 06/2007

OPTHAMOLOGIST Rockville Centre, NY

● Codes records by following prescribed coding standards, such as ICD-9 and ICD-10 and CPT.

● Review physician notes and obtain necessary clarifications where necessary.

● Ensure signatures on all medical records

● Prepare appropriate claim documents.

● Performed day to day functions associated with coding, abstracting and revenue cycle.

● Assigned ICD-9 cm codes for procedures and diagnoses.

● Entered and verified abstract data elements

● Follow up with insurance companies and ensure that all claims are paid.

Receptionist 04/2004 to 06/2007

OPTHAMOLOGIST Rockville Centre, NY

● Highly skilled in front desk duties including greeting and interacting with patients.

● In depth knowledge of answering telephone call on multi-line system .In charge of

scheduling patients appointments.

● Able to multi task and work in a fact pace environment.

● Excellent customer service skills.

● Able to schedule test and procedures and enter referrals into system.

Administrative/Payroll 01/2000 to 02/2004

VINTAGE PERSONNEL INC. / MANHATTAN PSYCHIATRIC CENTER Forest Hills, N.Y

● Prepare payroll filling for taxes, worker's compensation and certified payroll

● Weekly disbursement of multi- state payroll including garnishments, benefits and taxes for

600 + employees.

● Ensure the processing of new hires, benefits orientations, and terminations, temporary workers

comp, are accurate and timely.

● Partner with management to implement and improve payroll system.

● Point of contact for payroll and benefits questions for employees and outside entities.

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