Customer Service Sales Representative

Adrienne Juanita Smith

●**** Sheraton St. Winston-Salem, NC 27105 ● Cell phone 336-***-****

Email: ********@*****.***

Objective

• To achieve an entry level business position that will make use of my leadership,

organizational, and academic skills.

Education

• Winston Salem State University Graduated May 2013

• B.S. in Finance and Economics

Awards/ Extra Curriculum Activities

• Member of National Association of Black Accountant

• The National Society of Leadership

• Dean’s List 2008, 2009, 2011, and 2012

• Women of Purpose Leading for Life Leadership Program

• Girls Intramural Basketball Team- Championship 2009-2010

Work History

Randstad Winston-Salem NC

Customer Service Representative Sept 2014-Mar 2015

• Answered incoming calls and resolved customer concerns.

• Maintained a commitment to providing excellent customer service by being innovative

responsive and risk solution experts

• Interacted with AT&T retirees to provide them with information regarding their

Healthcare Reimbursement Account (HRA).

• Considered alternatives and possible counter-offers that would enable customers

to be approved for their claim.

• Regularly used Microsoft Office, Outlook, and entered data in CRM

Forsyth County Dept. of Social Services Winston-Salem NC

Clerical/ Training Leader April 2014- Aug 2014

• Maintained alphabetical, numerical, and subject filing system

• Separated and prepared documents by category for scanning

• Checked and compared filling accuracy and completeness with new employees

Genworth Financial Raleigh NC

Claims Support Specialist Nov 2013- Mar 2014

• Examined complex and unusual supplemental claims after they were submitted

• Referred supplemental claims to Loss Mitigation or Master Policy Violation Department

• Maintained excel spreadsheet with pert inent information

• Analyzed mortgage loans for both mortgage insurance risk and investor

Vector Marketing Greensboro NC

Sales Representative Feb 2011-June

2011

• Arranged appointments, met with potential customers

• Demonstrated and explained how CUTCO products were beneficial

• Processed order(s)s, accepted payment(s), and wrote charge slip(s)

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