Customer Service Sales

J. Eric Harrington

**** ****** ** - **********, ** 27406

Email: **************@*****.*** - Day Phone: 336-***-****

OBJECTIVE

Seeking full-time employment in an IT position, as a Database Analyst or

IT Supervisor involving multiple technical disciplines.

EDUCATION

Bachelor of Arts in Math (Concentration in Computer Science) 1981

The University of NC at Greensboro (UNCG), Greensboro, NC

Master of Science in IT and Management Expected 2016

The University of NC at Greensboro (UNCG), Greensboro, NC

Current GPA: 4.0

WORK EXPERIENCE

Software QA contractor Tek Systems - Greensboro, NC (2011 to

Present)

Lincoln Financial Group - Greensboro, NC (2014 to date)

. Developed QA test scripts for IVR re-write for Group and Life customer

service.

. Was primary tester for testing the IVR infrastructure for all server

functions related to the project.

Wells Fargo - Winston Salem, NC (2011 to 2014)

. Validated migration/upgrade of Wachovia ACH accounts to Wells Fargo

system.

. Performed testing for Commercial Banking Cash Flow Analysis

application.

. Performed ETL validation using Oracle/SQL tools.

Lead Project Analyst/Engineer Labcorp - Burlington, NC (2002 to

2010)

. Primary Designer of "Rev-Al" project for Managed Care department - $5-

10m per month.

. Primary developer for LHCS Daily Conversion - saved 20 hours

processing from month-end schedule.

. Worked as team member for web application for sales applications, G/L

reporting and customer master maintenance.

. Assisted QA team on developing test plans and scripts for Sales

Department web applications.

Contract Programmer/Analyst CTG - Winston-Salem, NC (1994 to 2001)

Blue Cross/Blue Shield of Mississippi - Jackson, Mississippi (2000 to 2001)

. Led team of developers to upgrade the call tracking CICS application.

. Completed several assigned changes to Customer Service applications.

Laboratory Corporation of America - Burlington, NC (1997 to 1999)

. Performed legacy maintenance tasks during the Y2k conversion project

for Management Reporting team.

US Airways - Winston Salem, NC (1994 to 1996)

. Worked on conversion project for Reservation System to operate in an

outside IT shop.

Senior Programmer/Analyst Roche Biomedical Labs, Burlington, NC (1985-

1994)

. Performed mainframe development tasks for the Financial Division of

the company, on the Management Reporting team.

. Developed several CICS Applications for Sales and Pricing departments.

. Participated in initial conversion of systems to using DB2, converting

from VSAM.

. Participated in pilot project to convert commercial billing system

from COBOL software to Texas Instruments IEF.

SKILLS

. SQL (Oracle, DB2, MySQL)

. Mainframe Development

. IBM JCL

. Easytrieve

. Quikjob

. Java (Struts)

. HTML/CSS

. VSAM

. EDI

. PHP

. C#

. Quality Center (ALM)

. Manual testing

. CICS

. BMS

. System Analysis

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