Technician Customer

Reigan Dolen

Cell: 403-***-****

***********@*******.***

To whom it may concern,

Please find attached a copy of my resume, applying for your recently posted position. My skills and

experience should prove valuable to your organization.

I have many years’ experience in both the IT and Audio / Visual industries with outstanding customer

service. I have become proficient in using Windows operating systems, Windows 7 Migration, IT

equipment, software and hardware. I have taken specialized training including CCTV, DVR systems

and telecommunications industry related courses. Owned and operated a Security / Surveillance

company for multiple years with a small employee base.

I would like the opportunity to discuss how I can apply my skills and knowledge to benefit your

organization.

Regards,

Reigan Dolen

Page 1 ***********@*******.***

Objective: To obtain full time employment as an IT Technician, where I can apply my skills and abilities

effectively

HIGHLIGHTS OF SKILLS:

Personal:

• Self – motivated

• Goal driven achiever

• Superior communication skills

• Excellent Customer Engagement

• Develop and maintain strong customer relations

• Ability to adapt to different working conditions

• Positive, can do attitude in any situation

Technical:

• Proficient in Windows 98/2000/ XP and Lynux Operating Systems

• Advanced in Windows Migrations

• Knowledge of DOS - Running Scripts and loading multiple users' profiles

• Proficient in Microsoft Outlook, Word and Excel

• Knowledge in RJ56, RJ59, B&C’s, CCTV, IP Camera, Voice Cabling, Digital Phone, PVR, Switches &

Routers, Coaxial / Fibre Cabling Equipment

• Provided Technical support for all equipment and software

• Installation of commercial projector screens and wired audio equipment

• Attained knowledge of cabling system designs and components

• Provided hands on support for all issues related to Audio and Video conferencing rooms

(e.g. replacing cables, changing projector bulbs and upgrading codecs, set up of presentation equipment,

troubleshooting of online meeting software. etc.)

• Installations of Security / Surveillance Systems

• Daily client troubleshooting and repairs

• Writing Proposals and bidding on jobs

• Software Deployment company wide

Other:

• Transporting rail containers to and from their designated location from incoming and outgoing trains

• Operated a Taylor Crane; loading and offloading containers from trains weighing from 20,000 lbs to

190,000 lbs and height as high as four stories

• Over 10 years’ experience in running all types of heavy equipment

PROFESSIONAL EXPERIENCE:

ExxonMobil – Windows 7 Migration 2014 – Present

ExxonMobil -- Deployment of Microsoft Lync 2013 2013 – 2014

Compucom / Suncor – Audio / Video Technology Consultant 2011 – 2013

Sharp Audio Visual – Technician / Installer 2010 – 2011

JR’s Installations – Owner / Operator CCTV Security Consultants (staff of 6) 2006 – 2010

Parsec Intermodal (CP Rail) – Shunter / Top Lift Operator/Lead hand. 2006

Unified Systems – Voice and Data Cabling 2005

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